05/24/08

real soul food, clean restaurant, customer service could use some work

by alegna87

I am always satisfied with the food at Bons, it really is authentic southern soul food. My favorites are the ribs and the smothered pork chop and for sides I recommend the fried green tomatoes and mac n cheese (really creamy). The desserts I've tried have all been delicious as well. And always ask for hush puppies (sooo good)!

I don't know what the rants about Bon (the owner) are all about. She's always been funny and friendly when I've gone. But I do agree that the service there is not top notch.

On a different note the restaurant is always very clean and the parking is good for a Franklin St. location.

• Pros: THE FOOD, cleanliness, parking
• Cons: service is so-so

08/21/07

Terrible Service-Decent Food

by NoNonsense

As the previous customer mentioned, the service is lousy. A member of my party (3 people) did not like the green beans and they refused to exchange it with another item. Trust me the bowl of green beans was very small so it could not be much of a monetary or waste issue. The fish sandwich was great and the chicken was fair. I decided to give the resturant another chance and brought others to the resturant shortly thereafter. BIG MISTAKE! Before our party of 5 could get in the door good, Bon (the owner) was telling us to close the door because the A/C was on. This did not leave a good impression on the new customers. Although I had already been there 30 minutes prior, the owner asked in a very rude way if I was eating or not. It did not seem like that was any concern for the seating arrangements. Her daughter was our waitress and her attitude was just o.k. She tried a little better than her mom. The owner literally stared at one of the members in our party like she had a disease or something. Again, the service was lousy and the cooking was mediocre. When I read the owner's mom was Mama Dip, I could not believe it. This resturant is no representation of Mama Dip's resturant which is superb in service and food.

• Pros: Decent Food, Good Parking, Clean Resturant
• Cons: Very Poor Customer Service, Very Rude

06/24/06

awesome food, owner talks too much so eat fast

by powermunch

The food is wonderful, and the environment is very clean. The best thing to order is the pulled bbq Pork or the meatloaf followed up with cobbler or pecan pie (with icecream of course!) The only thing that shatters the fantasy of the food is Bon's mouth. The owner (Bon) is almost always at her restaurant, and she is always talking. Not only can you not understand half of what she says, but she comes over uninvited and never leaves. I have found never to ask for something diiferent or changed from the menu because she comes storming out ranting about it and terrorizing her wait staff. Yes, the wait staff.....very sweet girls who seeem to want to help you, but are afraid of Bon's roar. On Many occasions I have been to Lunch or dinner where a waitress was being yelled (literally) at IN THE DINING AREA. This is completely innapropriate. One time I was being bored to death by Bon, when my drink ran out. The waitress tried to get around bon to refill my drink, but was unable to do so. Bon noticed the drink was empty and went on and on about that too. Overall Bon's has GRAET FOOD, but the OWNER has a TERRIBLE ATTITUDE

• Pros: get money's worth
• Cons: parking, not beikng left alone while eating