Sub-par Customer Service.
When you walk into the Team Wireless (TW) store in Durham, NC, you immediately see a large sign in the back of the store stated TW's customer service mission and that if any customer has an unsatisfactory experience to contact the manager. To make a long story short, I had a sub-par experience at TW on two separate occasions. I put in a BBB complaint and the manager called me. His underlying tone was of "let me give this woman something free to shut her up." My primary reason for complaining was not receive something "free" but to help improve future customer's experience's at this store. The manager gave a few excuses for his employee's behavior and nothing was resolved. I did not feel "heard" nor did I feel that the manager respected my perspective.
Conclusion: Team Wireless - Durham will not receive my business nor my family and friends business in the future.
Worst Customer Service.
I brought in a cell phone that needed repair because it had a black screen and the front screen was not working bt the phone worked. Team Wireless gave me a new phone but I noticed when I got to the mall no one could hear me, so I put it in my pocketbook and thought I would carry it in after the holidays. My husband did and Team Wireless claims I must have got some liquid in the phone, near the microphone and I would have to turn it into my insurance to get a new phone. I called them and tried to explain there was no way I could have gotten any liquid in the phone. The service manager said Sanyo would not ship the phone like that and it would not happen in their store so there was nothing he could do. In other words, I'm lying and no one at Sanyo and his store makes any mistakes. I took aphone in that you could at least talk on and got a phone that doesn't work so now I have to pay $50.00 for my insurance deductible to get a phone that works.. I would stay away from this store....