Family Care

The Best Service I Have Ever Experienced.....

by Marcus Robinson at Citysearch

I have recently just began attending the Family Care Practice and thus far, I can tell you that the practice is a great practice. Very attentive, informative, and down to earth staff that you would love to talk to. In addition, you can feel the healing when you enter the building. Dr. Lee, whom I have visited twice appeared to be vested in my well-being. There was no cold shoulder, rushed, or uncomfortable feelings. The office management were nice and informative as well as the professionals. Before you visit any other faculties in the Triangle Area, if would be beneficial to look into this practice first.

Pros: Lovely staff, Concerned and Professional Doctors, and a Great Environment

Cons: None

Best Regards,

Marcus

Caring practice, wonderful atmostphere

by Lintqueen at Citysearch

I have been a patient of Dr. Mentock's for more than 11 years now. Dr. Mentock (and Dr. Lee, whom I've seen a few times when I had a "last minute emergent-care appointment") is really an outstanding doctor.

I've found that she really takes the time to listen to her patients, and since her practice is small, you don't find yourself shuttling between 6 or 7 doctors (as I'd found to be the case with my last practice). She takes my experience of my symptoms seriously (I cannot abide by people who "poo-poo" me) and I trust her wholeheartedly. I've referred several people to her over the years and the majority of them are still with her (probably all would be but for changes in insurance, etc.).

I've never experienced a GP office that takes as much care as Family Care does to know and listen to each of its patients. Sometimes that means that you may wait a couple minutes for your appointment, but that just means that one of the doctors is taking the time to listen to someone else's whole story that they'll take to listen to yours. There's no "your 15 minutes is up" syndrome here and for that I'm very grateful.

As a huge bonus, their new office (on Carpenter Fletcher, off Hwy 55) is in a *house* -- so friendly! With a covered entrance so you can drop someone off without them having to walk through rain on a yuckky day.

Dr. Mentock is the best!

Anyway -- hope this helps :-)

• Pros: doctors who listen and know their patients
• Cons: attention to patients may mean wait times, but worth it

Do Not Recommend

by ylnot at Citysearch

It took almost six weeks to get my pap smear results. It has never taken more than a week anywhere else. When I called, the office staff seemed both uncaring and unconcerned. Having her son run the office as soon as he graduated from college also made me uncomfortable.

I would seriously think twice about going here...

by Durham NC at Citysearch

First gripe: I had a papsmear performed over a month ago and I still have not received the results. When I called to check on it, the nurse told me that Dr. Mentock has not had time to look over the results.

Second gripe: I was recently bit by something (I was worried it was a spider) and called to make an "emergency" appointment since my hand was all swollen and the venom was continuing to spread. Apparently poisonous spiders arent an emergency because the receptionist decided that I had to wait another two hours before coming in to see the doctor. And in case the snotty receptionist reads this...just because you go to the desk in the back to talk about your patients, doesnt mean we can't hear you.

Third gripe: Dr. Mentock drew a line on my hand and told me that if the venom went past the line, I needed to let her know so she could refer me to someone. It didnt even take three hours for the venom to go past the line so I went back in the same day. Dr. Mentock would not even come out to see me. Instead, she sent her nurse out to tell me that, "things are suppose to get worse before they get better." What kind of doctor refuses to see patients?

For the record, Dr. Mentock was wrong. Things were not going to get worse before getting better [on their own]. I went to another doctor and he got the venom out for me.

• Cons: receptionist, slow, uncaring

Wonderful docs!

by mvkmako at Citysearch

I found Dr.Mentock when I moved here when 2 very good friends, who didn't even know each other, told me that they loved their doctor...and they happened to have the same doctor, Dr. mentock. Well, I loved her, too, and recommended her to many people. She is a very caring doctor, who listens and takes the time to answer all of your questions. She has a wonderful, laid-back personality that makes even the biggest hypochondriac, like myself, feel at ease. I have also seen Dr. Lee in the same practice, and she is great, too. I would HIGHLY recommend these 2 doctors to anyone!

• Pros: caring, friendly
• Cons: none