Family Care

09/02/09

I would seriously think twice about going here...

by Durham NC at Citysearch

First gripe: I had a papsmear performed over a month ago and I still have not received the results. When I called to check on it, the nurse told me that Dr. Mentock has not had time to look over the results.

Second gripe: I was recently bit by something (I was worried it was a spider) and called to make an "emergency" appointment since my hand was all swollen and the venom was continuing to spread. Apparently poisonous spiders arent an emergency because the receptionist decided that I had to wait another two hours before coming in to see the doctor. And in case the snotty receptionist reads this...just because you go to the desk in the back to talk about your patients, doesnt mean we can't hear you.

Third gripe: Dr. Mentock drew a line on my hand and told me that if the venom went past the line, I needed to let her know so she could refer me to someone. It didnt even take three hours for the venom to go past the line so I went back in the same day. Dr. Mentock would not even come out to see me. Instead, she sent her nurse out to tell me that, "things are suppose to get worse before they get better." What kind of doctor refuses to see patients?

For the record, Dr. Mentock was wrong. Things were not going to get worse before getting better [on their own]. I went to another doctor and he got the venom out for me.

• Cons: receptionist, slow, uncaring

06/09/09

Wonderful docs!

by mvkmako at Citysearch

I found Dr.Mentock when I moved here when 2 very good friends, who didn't even know each other, told me that they loved their doctor...and they happened to have the same doctor, Dr. mentock. Well, I loved her, too, and recommended her to many people. She is a very caring doctor, who listens and takes the time to answer all of your questions. She has a wonderful, laid-back personality that makes even the biggest hypochondriac, like myself, feel at ease. I have also seen Dr. Lee in the same practice, and she is great, too. I would HIGHLY recommend these 2 doctors to anyone!

• Pros: caring, friendly
• Cons: none

05/31/09

Terrible cusotmer service by office staff - negative rating

by Ag at Citysearch

Dr. Mentock's general ofc staff is pretty good. It is her office manager that takes upon himself to decide if you really need the medication.

I had called requesting a prescription at noon. I explained why I am requesting the prescription. I called back at 4 to be see if it was ready for me to pick up. The office manage directed his underling to tell me that I could not get this prescription and there was no resolution.

I sent an email and was absolutely angry because the office never called back to let me know the situation. I had to call to find out any information. There was no mention of coming in to talk with the physician. He questioned my motives and since he was is not medicall trained did not know that there is a disc in the jaw that can cause extreme pain. My email conversation led me to believe that he never talked to the physician. He reported the doctor would call. She has never called me to apologize or resolve this situation.

Another incident, the office manager, was arguing regarding pressure medication. He elevated the situation by being smart mouthed and rude. Hanging up was the only option. It was only when an appointment was made with the Dr. Lee the other doctor in the office, that Dr. Mentock took the time to call.

The office manager can be nice once you question his actions you will be on his bad side nothing will ever go right. My only option is to leave and fine another doctor

• Cons: Doctor never calls back. Getting refills are a nightmare