What People Are Saying About Nordstrom
The Editor
Contributor
Citysearch
In Short – Founded as a Seattle shoe store in 1901, this popular chain is now known for manageably priced designer duds. Shoppers find a hint of sophistication in the store's white floors and pianists on baby grands. Unique departments include the Brass Plum juniors' section with Ruby Rox and Diesel, and Studio 121 for career-savvy women. A business-centric men's clothing department offers Ben Sherman suits, while relaxed styles from Marc Jacobs and Lacoste are in The Rail department.
05/15/09
VERY IMPRESSED!
by takethis
I had purchased a pair of Dansko's over two years ago. One of the inside seams began to pull apart. I took them to the store and asked if they had shoe repair service. The lady was very friendly and told me they did not repair those shoes. She offered me a brand new pair of the same style shoe. I was very impressed!! Those shoes are expensive and I would have been upset if I couldn't have exchanged or repaired them. There are still good people out there! Thank you!
- Pros: Customer Service
03/17/08
Worst of the Best
by consumer08
Nordstrom is known for great customer service, but the Durham store is the total opposite of that. I have been in there on at least three occasions when I received no or bad service. I have literally stared directly at two salespeople in a department, only to be ignored so they could continue their personal conversation. I finally got the hint that this Nordstrom isn't interested in making sales. The only department I find helpful is makeup - the salespeople are, for the most part, very customer service oriented. Maybe the rest of the store needs to wake up! Nordstrom is selling premium product AND premium service. This store only has the former so don't expect much service.
- Pros: premium brands, great makeup salespeople
- Cons: lack of overall customer service
01/17/08
Norstroms Durham NC
by dt67
I was humiliated in your Durham store last nite. I assumed I had a valid credit card-but was declined. I only used card once 2 yrs ago and pd as required. Due to a financial agreement with our son ( for which we wew cosigners and he could no longer pay-)-and we could not either --the credit repost must haVE A NEGATIVE REPORT ON US. oTHERWISE OUR CREDIT IS PERFECTLY GOOD. i CANNOT UNDERSTAND YOUR ACTIONS ON OUR BEHALF. tHE CUSTOMER SERVICE EMPLOYEE WAS VERY RUDE AND LOUD WHEN WE TALKED TO HER--ENOUGH THAT SEVERAL PEOPLE INCLUDING MY DAUGHTER HEARD HER REMARKS, i HOPE YOU RECONSIDER FOR MY DAUGHTER fRAN kUNKLE IN MARYLAND SPEND LARGE AMOUNTS OF MONEY IN YOUR STORE AND WAS SHOCKED AT THIS ACTION. . sincerely, Dorothy Barnes 1309 wakefield farm rd. Zebulon NC 27514
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