Nantucket Grill

Doesn't Recommend

K H.

Joined 1 year ago

Customer Service Needs Improvement. I have eaten at this place a few times and have always enjoyed the food and atmosphere.

After spending a lovely day with my family, I decided to take them out to dinner at Nantucket. Everything was fine until my daughter got her food. After tasting the lobster roll she immediately sent it back because it was not very good. The waitress was happy to take it back however, she DID NOT offer to replace the meal with another selection or take it off the bill like most other restaurants. Additionally, I was very surpirsed that a manager did not visit the table to apologize or at least inquire about why we were sending it back.

The food is ok but VERY pricey. The service (or lack thereof) leaves much to be desired. Next time I will spend my time and money elsewhere.

Doesn't Recommend

Cindy78

Joined 2 years ago

LOUSY Lunch Place. I used to love this place..... quick in and out, good food and prices. Not anymore! I agree with other reviewer who said food quality has declined. Prices are HIGH for lunch. It's loud and disorganized with the getting of your own utensils and drinks and then tracking down your lunch being brought out of the kitchen. Today, my soup was COLD and there was hardly any chicken salad in my sandwich. Bypass Nantucket Grill and go a bit further down Highway 54 to Streets Deli. You'll have a much better lunch experience.

Doesn't Recommend

LoraFoodie

Joined 2 years ago

Consistently Downhill. "EH" is a good description of Nantucket Grill on Farrington Road in Chapel Hill. My husband and I have patronized them for years, but it has gone consistently downhill. Last week was our final visit.

The daytime manager is loud and rude. She screams from her bar seat like she is in a playground yelling at kids. The cashiers are friendly but often overpowered by the crass manager. The food used to be fresher and used to be better. The service used to be better. We will not return.

The Durham location is no better for product and service, though the male daytime manager is pleasant enough.

Doesn't Recommend

dtinker

Joined 3 years ago

don't waste your money or stomache. This was the second time I've tried NG (Durham and Chapel Hill locations) and the second time I though it was awful. The best part of the meal (this was the Durham location) was the friench fries that were supposed to be onion rings. The lobster roll contained something I can catagorically say was not real lobster (tasteless, void of spice, on a hot dog roll for Heavens sake) and the lobster bisque was substandard...I've have canned that was much better. The wait staff worked hard and I tipped well. The meal...not so much. There are numerous restaurants in the Chapel Hill arear that are far superior.

Recommends

knotsandsilver

Joined 3 years ago

Excellent caterer!. I've used Nantucket to cater several functions at my office and was impressed each time. They were very responsive to all my requests and the food was delicious. These people are professionals and won't let you down.

Doesn't Recommend

livten

Joined 5 years ago

mediocre. This place is a good idea, without the delivery. I've tried several flavors of the cakes. They all have tasted dry and perhaps like they had been frozen. The frosting is very sweet and stiff. The cakes always look beautiful, but I'm disappointed every time I taste one. A friend ordered cupcakes for a party though, and they were really delicious -- both the vanilla and chocolate (however with way too much frosting), but I think she may have ordered them from the Sutton Station location. I've tasted the chocolate cream pie as well, and it definitely tastes like they put a hefty amount of gelatin in it, which gives it a strange texture.

I've eaten lunch and dinner here probably five or six times. The food is always barely adequate, but nothing is really fantastic. Today I tasted the lobster roll, which had no flavor. I also tried the clam roll, which was o.k. The breaded chicken is very heavily breaded and crunchy. I would stick with a salad. I seem to recall having a good one once. Also, this isn't a huge deal to me, but at lunch you have to order and pay at a counter, grab your own flatware and drinks, and then find yourself a table. You then wait for your food to be brought. If you have kids with you, it's difficult not to have the service, but otherwise, it's not a problem. Wish this place were better!

Doesn't Recommend

Tripchnc

Joined 3 years ago

Terrible!. We have been frequenting this restaurant for a number of years and it has definitely declined in its food quality, customer service and cleanliness. You are welcomed to the restaurant by a bored, listless high school student who never looks you in the eye and barely manages to get you seated, shoving menus in front of you as you sit down. We call the waitstaff the high school mafia because, except for the bartender and owner/manager, they all appear and especially act like high school students who don't give a darn about their job.

Service is extremely slow and sloppy, no doubt because they must have time to socialize with one another around the order kiosk (observed many times) or head to the bathroom to check their iPhone (also observed). The whole place has a feel as though the owners have just said, "I give up" and are willing to let the restaurant slip into a pool of teenage apathy and terrible food. This "I don't care a crap about my job" mentality by the waitstaff permeates into the kitchen as the food is subpar in temperature, taste and quality and is certainly not worth the money. It is a dramatic fall from the restaurant it used to be a few years ago. Are the owners spending more effort at their other restaurants? Hope so as this one is going down the drain. We have other friends who won't darken the door of the restaurant for some of the same reasons. Even though we just moved to a new home just 2 minutes from the restaurant, we won't go to Nantucket anymore. We prefer paying for much better food at a place the owners care about and whose staff is not populated by High School Musical rejects.

Doesn't Recommend

CAM2GINO

Joined 3 years ago

Diversity - I Think Not!!. One star is overrated but the system would not let me publish without a rating. So much for honesty.

Had dinner there on Saturday night with 14 other women. The initial reception, delayed service, and unprofessional attitude of the staff and management left a very bad taste in my mouth and I will NEVER frequent this restaurant again. Initially, we were told that our party was not there and we would have to wait 45-60 minutes for a table. Our party was there but they were not Black as we were. I placed my order first but was the last to be served and then had to send the order back. I ordered a second long island ice tea and received a glass of sweet tea (and management refused to fix it). The staff was rude, impolite and unprofessional. I'm sure the tip potential helped to facilitate Jordan's pleasant attitude but the rest of the staff and management should take some tips from Jordan. This is 2010 and WE DON'T SIT AT THE BACK OF THE BUS OR TAKE CRAP FROM RACISTS AND PAY FOR IT!!!!!!!!!

Doesn't Recommend

ncwallaces

Joined 5 years ago

It used to be great!. We've been here numerous times, always on Sunday. The first few times the food, service and accomodation were excellent. The last few times we have been unsatisfied. My husband usually tries different menu items , while my son and I stick with certain stand-bys due to food allergies. I always get the chicken salad sandwich, usually the best around, but the last two times it was not great. It just was not as fresh and had a strange after taste. We always order the children's pasta for our son. We've ordered it at least 5 times, always specifying NO CHEESE and sauce on the side. We explain he has a milk allergy. The last time it came with cheese, the time before that with sauce on top. When I said something to the waitress I was met with a rude comment and looks from the manager (Owner?). We've had to wait and wait to get drink refills, no one asked how the meals was, and the waitstaff was just plain rude and unattentive. My husband always gets seafood here and the last two times that hasn't been great either. Tough and flavorless. We brought my M-I-L after raving about how great this place was and the whole experience was terrible that time. Bad food and no service. We have not been back since. It is a shame, when this place is good, it is REALLY good, but it hasn't been good in a couple of months. Not worth the time and money at this point, I hope they turn it around!

Doesn't Recommend

MLLEA

Joined 4 years ago

could improve. Ordered the pecan crusted chicken salad. The chicken came out cold-microwaved tough with a "crust" of matted unrecognizable mash of pecans. The chicken must have been seeped in soy sauce leaving a weird residual flavor. The rest of the salad was limp and rather unappetizing. They really need to streamline their menu so that they can control the quality of the food as they are a good family run business.