Nantucket Grill

Customer Service Needs Improvement. I have eaten at this place a few times and have always enjoyed the food and atmosphere. After spending a lovely day with my family, I decided to take them out to dinner at Nantucket. Everything was fine until my daughter got her food. After tasting the lobster roll she immediately sent it back because it was not very good. The waitress was happy to take it back however, she DID NOT offer to replace the meal with another selection or take it off the bill like most other restaurants. Additionally, I was very surpirsed that a manager did not visit the table to apologize or at least inquire about why we were sending it back.

The food is ok but VERY pricey. The service (or lack thereof) leaves much to be desired. Next time I will spend my time and money elsewhere.…

LOUSY Lunch Place. I used to love this place..... quick in and out, good food and prices. Not anymore! I agree with other reviewer who said food quality has declined. Prices are HIGH for lunch. It's loud and disorganized with the getting of your own utensils and drinks and then tracking down your lunch being brought out of the kitchen. Today, my soup was COLD and there was hardly any chicken salad in my sandwich. Bypass Nantucket Grill and go a bit further down Highway 54 to Streets Deli. You'll have a much better lunch experience.…

Consistently Downhill. "EH" is a good description of Nantucket Grill on Farrington Road in Chapel Hill. My husband and I have patronized them for years, but it has gone consistently downhill. Last week was our final visit.

The daytime manager is loud and rude. She screams from her bar seat like she is in a playground yelling at kids. The cashiers are friendly but often overpowered by the crass manager. The food used to be fresher and used to be better. The service used to be better. We will not return.

The Durham location is no better for product and service, though the male daytime manager is pleasant enough.…

don't waste your money or stomache. This was the second time I've tried NG (Durham and Chapel Hill locations) and the second time I though it was awful. The best part of the meal (this was the Durham location) was the friench fries that were supposed to be onion rings. The lobster roll contained something I can catagorically say was not real lobster (tasteless, void of spice, on a hot dog roll for Heavens sake) and the lobster bisque was substandard...I've have canned that was much better. The wait staff worked hard and I tipped well. The meal...not so much. There are numerous restaurants in the Chapel Hill arear that are far superior.…