11/02/09

STUDIO K IS THE BEST SALON IN DURHAM!!!!!

by Karl E

I have been a cusomer since they opened the doors. Recently I have my hair done by Melanie. Her knowledge, customer service and skillset has brought me compliments on my hair. She is patient and has excellent styling ideas.

The whole crew of stylists are exceptional and always willing to pitch in to assist the others if there is a question or if the customer needs a little professional advice on whether a certain style is better than another.

I have been to other salons in the area with little success. Studio K gets two thumbs up from me.

Thank you, Studio Kay for your service to the community and to myself.

• Pros: They are the best in haircare
• Cons: none

07/27/09

Studio K Salon Ripoff

by Beasleymom

I found I lost my regular hairdresser and thought I had found a place with great reviews. I had a big reunion to go to and loved my last highlighting, but asked this time to go more blonde as it had dulled. After three hours in the salon, my hair still wasn't blonde. At the checkout, a lady said " Oh, you'll need three visits to do that. I was also given one price by the hairdresser and another at the checkout to put me in a position to not be able to afford the tip. The website falsely advertises SAVE 50% off. The reality is you can use only 25% at one time. To make it worse when I spoke to the manager the response was..well we don't have a computer here to see. THEY ARE NOT CUSTOMER FOCUSED. I also had to have my hair redone with a second visit..saying it was a matter of using foils not color change or anything else. They must cut corners by stocking one item and using it for everyone.

• Pros: Haircut
• Cons: Can't get what I wanted

07/10/09

Melanie saved the day.....and, my hair

by barbac

I came into the studio with dry, thin, brittle hair in two huge knots. She patiently and gently spent hours removing them. She then made some brilliant suggestions on color and style. What first appeared like a day of gloom (expecting to leave with the knots, and most of my hair cut off) turned into a happy experience with the best possible color and style. I have become an instant loyal customer and supportor.

• Pros: She is patient, gentle, kind, and brilliantly skilled
• Cons: none