Dry Clean Warehouse

11/09/11

Absolutely awful.

by jnicolaisen at Citysearch

I have not encountered this level of terrible customer service in a while. Not only are they incredibly selective as to the types of fabrics and items they will accept, they also quote extremely long wait times (up to 6 WEEKS for a blanket!) The people at the desk are in general, haughty, rude, and unhelpful. The last time I went there, I had an interview the day before and nother interview the following day and desperately needed same-day service for my suit. The woman literally laughed at me. I felt belittled, and as if my patronage was completely unimportant. It's cool though, if you think you're too good to run a customer-oriented business, I am more than happy to take my money to an non-American-owned dry-cleaners where I will receive friendly service for half the cost.

09/30/11

Terrible !!!!!

by redhairing at Citysearch

I just picked up my order and my clothes were not clean at all! Linen pants still had the deep creases at the waist band and upper leg from my wearing...looks like the legs may have been pressed. All of my clothes smelled dirty! I don't believe anything was cleaned at all....the items were all summer dress clothes worn to various outdoor events and weddings.....in other words, they smelled dirty when I brought them in, but there were no stains to remove. Just simple dry cleaning and pressing. I don't trust them to ask them to redo. I'll never go back. I'd say you get what you pay for, but, I'm out thirty bucks and still need my clothes cleaned!

05/05/10

Poor Customer Service & Beware of Their Coupons

by CH local at Citysearch

Location is convenient for me so I go there when I am in a hurry but the customer service is always marginal (rude employees). Having heard to many negative experiences from friends, I would never take anything I valued to them.

Also, beware of their coupon offers. I used one of their coupons when dropping off some items. The employee accepted the coupon and charged me accordingly. However, when I returned to pick up my clothing I was told the coupon was no good and I would have to pay full price before they would give me my clothing.

• Pros: Cheap
• Cons: Poor customer service; coupon offers can"t be trusted

01/27/10

They took my coupon from 2007!

by MrPotatoe at Citysearch

I've been going to Dry Clean Warehouse for years and last week I found one of their coupons for free dry cleaning that expired in November 2006. I took it with me anyway and was surprised that the manager honored it, even though I was over 3 years late. Thanks!

• Pros: Lowest price cleaners in Chapel Hill
• Cons: Is a little out of the way for me

01/09/10

Bad experience

by steeveo at Citysearch

The dress shirt I took to get dry cleaned was returned without having been pressed or starched. It did not appear to be cleaned at all. When I returned the employee refused to press the shirt. There are plenty of other, more reliable options in Chapel Hill.