Durham >Sunset Grille
Wow!!!! SunSet Grille Has stepped it up. The food has been great and the service is amazing. I recommend their new Gumbo. The Drinks are fairly priced and so is the food.
The good...Food is great, love the wraps, burgers, wings etc...
The bad is that about a year ago the bar went under new management and the place went semi-upscale and the service went to crap..I was a once a week, at least customer, but now maybe once a month....The wait staff seems to have been turned over and the replacements are that good....I recomment City Beverage for a better time
Feel like cheated. Early this summer we went there for dinner after shopping at Southpoint mall. Having a citipass book in the car, we decided to try one in the book. We ordered two entrees and one order of wings as appetizer. The food was nothing special. Wings might be above average, but ribs are leaning to the bad side. What really sets this location apart from the others is the owner/managers' interpretation of their BOGO coupon policy. He pointed to the words on the coupon that they didn't state ENTREE but ITEM. So, the free item goes to the cheapest appetizer instead of the cheaper entree. He is gracious enough not to treat drink as a dinner item. Thank, but we definitely won't come back again, although I don't thinkg the owner/manager really cares.
New Ownership July 2009.
First let me state that I am the owner of the Sunset Grille at Sutton Station in Durham. My wife and I purchased this location in July 2009, and are different owners than the Sunset Grille in Cary.
Since the purchase we have replaced all of the TV's, remodeled the restrooms and patio area (adding new seating and lots of plants) and instituted a guest loyalty program.
We value our guests and believe that you will find a culture among staff that is friendly and helpful. As in any business, there are times when we may fall short of our guest's expectations. When this happens we want to hear from you regarding your experience and we will do whatever it takes to remedy the situation.
I know that most businesses make this claim, however many fall short of their promise. If you ever visit my establishment and have a problem that is not handled to your satisfaction, I urge you to call me directly on my cell phone so that I can make sure your issue issue is resolved in a timely and appropriate manner.
I can be reached at 919-810-8410
greatest wings of all time. I love this place they are on the speed dial. Need somewhere to unwind before heading home to the kids, stop by sunset. have a sunset or sunrise they are the best.
Worst service ever..... Sunset Grille is a neighborhood bar unwilling to serve its most dependable customers. I have been going there every Friday for the past 2 years. This past Friday was my last. I ordered a drink watched the server, serve 3 tables before me! This would have been okay had they ordered before me, but that was not the case. HE NEVER EVEN BOTHERED TO APOLOGIZE! There have been multiple servers that don't ask if anything is needed, They bring drinks when they want, they have gotten attitudes when asking for something or they just don't come to the table at all. I have spoken the owner (the one with the striped pants) and he said that maybe the servers were having a bad night (every Friday is their "bad night"). Absolutely not, he's running his establishment into the ground. Service should be given with a smile and as prompt as possible. That is crucial in making a restaurant run well. Bottom-line is Sunset Grille is a poor excuse for a restaurant. I and several of my friends will be taking our money elsewhere! DO NOT GO HERE!
Good bar for drinking beer, worse knowledgeable bartender within 10-15 miles..
This place has an above average appearance and appears clean and would be a good beer drinking establishment, yet when asking for a mixed drink - you would have better luck with a blind bartender. Bought an amaretto sweet -n - sour and for those who don't know, it's fairly easy to make..
Ingredients: 1 1/2 oz amaretto 3 oz sour mix
Directions: Shake and strain into lowball glass or serve straight in sour glass.
Garnish cherry and orange slice.
Knowledgeable bartender and customer service is their weakness, horrible drink and a unappreciative rude owner who refused to offer something as replacement or refund, I don't need to cheat the bar, I can pay the bill.. I just would have found this bar a "decent bar" if the owner would have apologized, offer something else or credited me, the bill was $32 already for the wine for my friend that was delightfully enjoyed. I waited ten mins. for the owner, after he appeared and spoke unfriendly and left, the waitress took another ten mins or so trying to avoid the table..
Simple = love beer and able to keep the communication at min. with the staff and watch the game preferably at the bar itself so you are more likely to be acknowledge and waited on quicker, good bar.. Love a knowledgeable bartender that can mix alcoholic drinks with a friendly attentive staff at a table, then AVOID THIS BAR.
Avoid this place at all costs!.
Me and a buddy also from the food service industry went there for a few drinks after work and got very good service from an Elise, Alyse or whatever her name is from Miami for the first 2-3 hours (got there at around 11pm or so, after a hard day's work at a neighboring 5-star restaurant). At first she was very sweet, attentive and talkative, even throughout our whole time there. Come 2am or so, we were the only customers left, so much to our surprise, she quickly told us: "guys, you have 4 mins. to finish your drinks and get out of here" in a very rude and obnoxious manner. As me and my buddy were gulping down our last beers after tipping her more than 20% on our $40 tap ($10 to be more exact), my buddy asked her if he "could use the bathroom" before we headed out. Her answer? "No, we're closed already," even though the front door was still open.
So, not only did she say we had to basically leave the premises right there and then in a very rude and obnoxious manner, but she also told my buddy that he wasn't allowed to use the bathroom neither. When my buddy asked her "why not?," she said it was her "manager's" decision (some guy who used to bartend over at Satisfactions in downtown Durham) and that there was "nothing she could about it" either.
Bottom line is that "I WILL NEVER GO BACK THERE AGAIN, period" The service here is TERRIBLE! Had I said any of those things to anyone of my guests over where I work at, I would've gotten fired instantly!
Drink the bottled beer for cheap!. All I have to say is that if you want to evaluate a place that serves food go checkout the bathrooms. Sunset is as nasty as it gets...you are gambling if you get food there. Drink specials are good, waitstaff should be made to at least clean/wash their shirts before they work.
really bad food. This place is good in that it has an outdoor seating area (always a plus). At first we were seated indoors in the "non-smoking section" which had people smoking 10 feet away while playing video games. My review only concerns the food, as I have not tried the drinks. The food is cheap, but very bad. I had calamari as an appetizer, which was very shriveled and dry served with what my husband thinks is chili. I had a salad with tuna - the tuna was good but the lettuce was low quality. My husband's Philly cheesesteak wasn't good either. I will never go to this place again even though it is close to my house. ANY place at Southpoint is better than this, as is next-door Bocci.
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