08/14/09

Great for the most part!

by AmCat84

There are lots of pros to this place! I've been a client for almost four years now and pay the same price each month that I initially signed up for. In addition, the selection of beds is fantastic - between the basic, VIP, platinum, stand-up, Mist, and spa beds, there really is a bed to fit my needs for that day, whether that be time, length and intensity of exposure, etc. Needless to say, the place in my experience has always been spotless and very clean.

The only con is the customer service. When the owners are there, they're fantastic - they greet you, are friendly, and make the atmosphere nice when there's a wait for the beds. If the managers aren't there, though, and the ladies at the front desk are left to their own devices, your experience might be less than stellar. I'm very rarely spoken to (even when I greet them or thank them afterward) and on several occasions have had to wait while they finish up their personal phone calls. One one occasion, one of the ladies was screaming expletives while on the phone with KFC because they had gotten her order wrong; several of us had to wait a few minutes while she screamed on the phone before we were acknowledged.

So occasionally the customer service might not be great by any means but I think the other pros to the place make up for it!

06/25/09

Very caring experience

by Jennifer27707

I have been a member at PB for about 3 years now. I had to put my account on hold/freeze; I just could not afford it anymore. Then as many may have experienced my bank sent me a different debit card. Did I mention I also moved and never updated my information? Needless to say my PB account fell 3 months behind due to the different numbers on my debit card and they needed to place my account into collections. As a professional I completely understand.

Once I was finally tracked down by the collection agency, I was able to call the store, speak to the owner, go in the next day and talk about my options. When I went in the Owner (Brent) was fabulous. I explained that I had recently been laid-off as well and how I just had been in a really bad place. He was completely supportive and sensitive to the situation. My new information has been entered; I am now out of collections and TRUST me when I say they worked with me.

Then to top it off, he could tell I was stressed and gave me a 20 Hydration on the house. PB is a great place and I will never go anywhere else. When I left they were more concerned about me as a person then my account. Not many owners of a company would take that amount of time or give that amount of consideration

• Pros: Thoughtful and Caring
• Cons: None that I can think of

06/25/09

This Place Is The Place To Be!

by JoannaC

If you want that Beautiful Deep Bronze Tan that you see and think Dang I want that tan!! Then this is the place to go!! The staff is great and the beds are Wonderful!! If you want to stay away from the UV rays then get a spray tan! I had it done for my wedding and it looked great!

• Pros: They are wonderful from A-Z
• Cons: There is not Any!!