Durham >Planet Beach Tanning Salon at South Square- NEW EQUIPMENT
I just canceled my membership and was unaware of the hidden fees to get out of the contract. When I called the person was busy cleaning beds and helping folks that were walking in the door so the explanation of the fees kept changing with every other conversation he was having with others. In the end, I owed $155 to cancel my membership. I was going to wait out my contract but he said there was still a cancellation fee even at the end of a contract!!! What is that about??
Anyhow, in my opinion, PB is not any better than other tanning salons even if the equipment "looks" cool, I never got a better tan and I actually had better service at my old tanning salon (which I don't go to as it is not in this town). Basically you get the same tan and you do end up paying additional fees at the end of your membership or if you need to cancel. If you sign up for the unlimited and later want to change that is not so easy either!! So be careful....
At Planet Beach Contmpo Spa we have packages that fit everyones needs. We sell individual sessions, multiple sessions, 1, 3, 6, and 12 month unlimited paid in full options. None of these options require a membership. We also offer 12 and 24 month memberships. Those that sign a membership get several member benefits. Members get discounts on lotions, can make appointments, can use any Planet Beach nation wide and also get a discounted price per month. You did owe a cancellation fee because you cancelled your membership early and we do ask for a 30 day notice so we can take care of things. It's all spelled out in your membership form which you signed in 2 places. We also go through the membership with you when you sign it.
We offer a full line of Skin care products and do personal demonstration to make sure you have the correct product. We have a soothing and rejenvating Spa Bed, state of the art Mystic Spray Tan, and 4 levels of tanning.
DUKE-Check this place out!. I am a Duke Student from Florida. I tanned in Florida for seveeral years and was very worried about finding another place by Duke. I visited Planet Beach at South Square mall a week or so ago (about .5 mile from Duke)...WOW was I impressed. They have loads of new tanning equipment but they also have relaxing Spa beds and spray tan. I am a med student and find this such a welcome treat for myself. I do it twice a week. This place literally dissolves my stresses away. They cater to Duke students, they are friendly, the place is extremely clean, and I really like the staff. It makes me feel a little like home! FELLOW STUDENTS- check this place out.
You HAVE to CHECK this place out!. I have been to a ton of tanning salons but this place is the best I have ver been to. It not only has several levels of tanning but also has a relaxing spa bed and the Mystic spray tan got me great results. I found the staff very helpfull and informative. Way to go Planet Beach South Sqaure, you have earned my business!
I really hate doing this as I am a business owner myself but I just had hands down the worst customer service experience of my life. I visited the tanning salon on a Sunday afternoon and the young lady at the counter not only ignored the fact that I walked in, she walked right past me to sit down in the waiting area to explain new packages to two potential clients. I do understand the importance for new clientelle so I waited patiently and did not say a word. Meanwhile, other customers were coming in and forming a queue.
The staff member still did not acknowledge anyone and after a couple more minutes made her way back to the counter. What I didn?t notice and was not advised to do is that two customers behind me had signed the ?sign in?
Sheet. The staff member at this point looked behind me in line and called two customers behind me and asked them what bed they would like to lay in. Finally, when there was no one else in line and after I had been standing there for around 15 minutes total, the young lady told me that she was ?full? and I would have to ?wait a while?. Then I told her that I would just leave and quickly she smirked, ?ok, I?ll cross your name out.? No apology or explanation was given. My wife nor I will ever be back. Between the two of us that is 100 dollars a month that we will spend elsewhere. I do not usually complain and am very understanding but this goes above and beyond bad customer service. This is just plain rudeness.
Tan elsewhere!. This salon is the most expensive in the area. Avoid salon after 4pm, it's crowded and associates don't keep up with scheduled appointments so you end up waiting anyway. Also, in my experience the management was very unprofessional!
I am very sorry that you did not enjoy your experience with my salon. At Planet Beach South Square we definitely focus on providing the best customer service possible. Our prices are also very competitive and if you find someone cheaper we will match anyone's price. We are also one of the only salons with a state of the art High Pressure Bed imported from Italy and a massage hydration bed. So in the end it is very hard to compare us as we have very unique, awe enspiring equipment.
We take 100's of appointments per week and make it a point to deliver on time appointments. Most salons do not even take appointments. I can honestly say your experience of late appointments was a rarity and definitely not the norm.
In closing I want you to know that I prominately position my business cards in this salon which contains my contact info. I encourage you to call me so that I can give you the individual attention to this matter that you deserve.
Great Place. I am a Duke student and it is really convenient to school and everyone I know goes here - we love Planet Beach!. The people that work there are really friendly and helpful and they keep it clean. I always have great color from all of their different beds and find that I don't have to go as often as I have in the past with other tanning salons. It is definitely the nicest tanning salon in Durham.
Editorial Review by Citysearch Editors. This upscale tanning salon offers a variety of tanning package options, a selection of lotions and a Contempo Spa.
Best Tanning Salon in Durham. When I walked into this salon I was really impressed. It looks awesome and the staff is friendly and approachable. When I asked about their packages, I was shown around and then explained all the different options. I've never been to a tanning salon before that's paid so much attention to details. Showing me around was such a small thing they did that made a very big difference. I had a lot of questions and the lady that helped me was able to answer all of them. It made me feel really comfortable. They have a lot of cool tanning beds that I've never seen at any other tanning salon. Every time I was impressed in one room, I would walk into another and be impressed even more. Very clean; great customer service; Affordable prices - especially for what you get. I highly recommend it. I already have to a lot of my co-workers and friends. I love this place!
Gotta Check this place out. This PB just opened in South Square. The beds here are brand new and the store is set up very attractively. Take in a coupon and tan 3 times for free...that is hard to beat.
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