Durham >Luxury Nails Spa
Brought my daughter in for a french mani and semi pedicure for her 8th grade graduation last week. She's only had one before as she's not into getting her nails done, but wanted to look her best for graduation the following day as she was also giving a speech. After waiting at least 15 minutes they finally sat her in a chair. Then waited another 15-20 minutes! I would have left but it was late the eve before her graduation and she just wanted to get it done. When they were finally ready they told her that a french mani would not last and would begin to chip if she took a shower before her graduation. I was puzzled as I've gotten many french manicures over the years and it typically lasts just as long if not longer than straight polish. My daughter said it was OK if it didn't last as she just wanted it to look good the next day for graduation. They continued to say it was "no good because their products were not good for that". Yes I swear they actually said that! So she picked out a color then the woman just started painting her nails, no soaking, filing etc. I reminded her she needed a full mani as her nails were very dirty and needed to at least be filed. She then removed the polish, walked away and sat down another customer. I was stunned to say the least. When I asked why she just walked away she said "I don't listen and to leave"! I told her she was the most unprofessional person I've ever met and that she ruined what was supposed to be a special mom-daughter experience and just couldn't believe how they could treat a customer that way and left! We then drove across town to my regular salon and even though it was close to closing time they welcomed us in. I asked if they had time to still do a french mani-semi pedi and they said yes yes! I told them we heard it would not last and they said that was not true as it actually last longer due the extra clear coats which are applied. A week later and my daughters's nails still look great except one nail that has chipped. The treatment we received was so outrageous I decided to report them to the better business bureau.Please DO NOT give them your business!
Gone down hill. When I first came to this nail salon it was fantastic! I moved to the area about 1 1/2 years ago and needed a nail salon. When I first came, it was lovely, treated well, and had caring nail techs. My past two experiences were terrible, matter of fact will not be going back. My last visits, I was sadly treated as if I didn't exist, there was a very care-less attitude by my nail person for my pedicure, and when THEY messed up my nail polish they just covered it over, didn't make it look brand new again. I feel like their service needs a make over.
Gift certificates are a scam--dont buy. If you buy a certificate, luxury nails wont redeem it and give you an invalid reason why. very rude service. not worth going at all.
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