Doesn't Recommend

Terria L.

Joined 8 months ago

I bought 2 Groupons for pedicures in April (1 for me and 1 as a gift) and called several times to schedule an appointment for a pedicure but they never had any availability because they only have 2 technicians. I tried calling in August to schedule an appt in Oct but was told they don't set appts more than 30 days in advance and was advised to call exactly 30 days before the date I desired. I set an alarm on my calendar and when I called in I was told they were already booked with 'regulars'! If they were 'regulars' then seems they would have known this in advance. The receptionist was rude and when I said I would contact Groupon about a refund she said, "Ok" and hung up on me.

Also, my friend was never able to get an appointment either so I requested both vouchers be refunded. I think the receptionist was unprofessional and it's not good business to sell vouchers if you don't have adequate staff to accomodate. I will take my business elsewhere!

Doesn't Recommend

kudoscs

Joined 3 years ago

Very unprofessional! I went to my appointment last Saturday, and when I arrived they told me that they couldn't take me. The person there was pretty rude and told me she doesn't do highlights on Saturday (even though they scheduled my appointment for Saturday). They called my home at 11am to change the 11:30 appt, but I had already left. It took ~30min to reach my destination, and to get there and for them to handle the problem on their end in an unprofessional manner is uncalled for.

Doesn't Recommend

Lola Y.

Joined 1 year ago

Get rid of the head phones. Visited on a Thursday morning thinking that I should be out in about 2 hours. Took 4 1/2 hours. Asked for a bob cut, said I did not part my hair and wore a ponytail. Got a chopped up shag, with a part, and a response of "I don't know why you were holding on to it anyway". Decided not to panic and see what the reactions would be from others. By the way people stared at my hair, I knew the cut was less than flattering (bad). Main problem was the stylist spent too much time on the phone "taking care of business" when she should have been concentrating on the customer's concerns. I'm assuming she must have enough customers already so one bad cut wouldn't hurt her business. Disappointed because it had good reviews on other sites. While the shop was clean and beautiful and the staff were smiling and polite, I would not recommend it nor will I return again.

Recommends

asigui

Joined 8 years ago

Best Layers Cut Ever!!! I looked awesome - felt so great!!!. A friend of mine had recommended me to this Salon and to Carlos as a stylist... after me admiring her hair :)

Carlos was prompt to recommend some changes to my request and I went with his suggestions... it turned AWESOME... I loved it. My husband was with me at the time also and he loved my cut/styled hair so much - that he decided to get his haircut by Carlos as well... We will be back for sure. He is awesome. Convenient location, ample parking, great prices... great talent. Thanks Carlos.

Recommends

Charles Martin

Joined 2 years ago

Thank You Carlos!!! It was the best hairstyle/cut EVER!!!. And it is not just me saying so... also my fiance agrees :)

I am so glad that she had the idea of bringing me to a real salon and stylist, and no longer my one-size-fits-all type of haircut that I would get at Super Clips...

I must admit that I was uneasy at first (being a man) and coming to a salon, but I had the best experience ever... I am so glad I came here to get my haircut... Carlos was my stylist. He had just came from NYC as he shared from some continuing education classes and he must have put in practice some of that new learning on me... every one in the salon wowed my haircut... Carlos even shaved my neck with a razor... like old time barbers... It felt sooo good to have that area shaved. Rest assured that I will be back !!! Thanks again Beleza Team, thanks again Carlos.

Recommends

Leoncia

Joined 2 years ago

One of the best Hairstaylist in Durham!. Carlos have done my hair since he started his career at the Paul Mitchell Academy, this is trully a gem of a hair stylist! Carlos is always so professional and caring, he takes the time to hear all your concerns and questions, makes sugestions about your hairstyle based on your lifestyle and habits! so few professionals in this field do that!!!

I am always looking forward to my next appoitment with Carlos, because he will make sure I am happy witht the results of whatever he does to my hair. He has been with me from haircuts, to high lights, to new style and I could not be happier with my hair!!

Carlos is very knowledgeable about his workfield!!!!!!

Recommends

pattyyfaul

Joined 2 years ago

Awesome Eyelash Extensions and Brazilian Keratin Treatment. If anyone in the triangle area looking for a great place for eyelash extensions and keratin treatments.....this is your place Beleza. The staff their is wonderful and did a great job. This is my second treatment at this studio and the results are great.The staff is very educated on the treatments.

Recommends

kathyb120

Joined 2 years ago

Best Highlight and Cut. Love my cut and color ..........I showed them pictures and they did a thorough consultation and the results was awesome. Thank you guys and love the team work. I always end up with red color and I was pleased to see the results without red. Thank you Trixie, Sherrie and Carlos. You guys are awesome.

Doesn't Recommend

tillex

Joined 2 years ago

Terrible customer service. I went to Beleza salon this past weekend for a highlight/low light. I have had my hair highlight this way for sometime. When I explained what I wanted my hairstylist went to discuss what I wanted with his manager. She came over and told me that I had not had my hair done like this. I was shocked ( at this point I should have left) Manager was very confrontational. Another girl came over and smoothed things over. They said it would be no problem. A highlight which usually takes 1 1/2 hours ended up taking 3 1/2 hours and when all was said and done they had done my hair completed different than what I wanted and how they wanted to do it. I will never go to this salon again and I hope to get the word out so that others don't experience this horrible customer service

Recommends

shawkins11

Joined 2 years ago

Fabulous Color and Cut. Thank you Stephanie for a nice haircut and color. I have been to Salon Blu in Raleigh and my last haircut was horrible and came to Beleza and Stephanie did a great job. She listened to me and did exactly what I asked. I showed her a picture and she worked her magic. Thanks for my edgy bob haircut. I will highly recommend this salon. You have to be clear with what you want, I always show a picture, and make sure the stylist can deliver. I manage a fortune 500 company and I know how it is to have everyone consistent. I understand you can't control people. I had a great experience lady and see you in 6 weeks.