10/12/09

Bad customer service

by niagaramailman

I went to Performance in the Trader Joe's parking lot in Chapel Hill with my girlfriend to help her pick out a bike on a budget from their end of the year sales. As soon as we explained that we were looking for a road bike for a beginner for under 500 dollars they first showed us one for 1200 dollars and then quickly lost interest in helping us altogether. When I used their very easy to navigate website (that also has some amazing deals on it currently) to find three choices they had me wait for no less than 25 minutes while they helped other customers and eventually took the 12 seconds it would have taken initially to check and tell me they were out of stock, but they could check the other stores in the area and see if they had anything we wanted. Another 25 minutes go by-3 of which were spent looking for the bike and the other 22 were spent avoiding eye contact and checking out other customers that didn't need help with their purchases... So what could have been a half hour trip to the store turned into a nearly 2 hour ordeal for nothing. The moral of the story is that if you know exactly what you want, and can find it yourself then this is a great place. If you need someone to help you spend the 500 or so dollars you had planned on giving them then go somewhere else with better customer support.

• Pros: Excellent end of year sales if you can fit the bikes.
• Cons: Staff is made up of lousy communicators/ arrogant

11/30/08

Terrible!

by CH1130

This bike shop is awful. I brought my bike in with rusty breaks, and they broke the bolt as they were trying to loosen it. There were no offers to replace the bolt. Their comments on this issue were as follows:

1. You should be glad it broke; riding a bike with rusty brakes is dangerous. You didn't want it to break while you were riding.

2. You should just get a new bike, this one is too cheap to fix.

The "best they could do" was refer me to other shops in the area, which might have replacement parts. I asked if I could leave the bike at the shop and pick it up later in the week, since I live up by Weaver Dairy, and was not about to ride a bike with no brakes four miles home. They said no. Absolutely terrible bike shop.

04/13/06

Was once a good place

by jschawal

Brought a bike in for an overhaul, what a mistake. It was one week over due then when I picked it up my cables were still not replaced. They had worn to the point of snapping but were overlooked by the tech, how he missed it I don't know. Maybe they didn't do what was asked of them.

Their bike selection has dropped and is no longer as diverse as it was.