Eastgate Bp

Doesn't Recommend

T in CH

Joined 9 years ago

I DON'T TRUST THEM any more and you should not. DON'T GO HERE. I was a customer for many years but back in April 2011 I was told that I needed a new radiator for over $600.

Seven months later, I have still not had to replace the radiator. Additionally, what they wanted to charge was ridiculously expense, which is the reason I did not have it done in the first place.

Car repairs are expensive enough. I don't need a shop that tries to squeeze unneeded repairs out of me for excessive prices.

They have lost my business and my money.

Recommends

shelllbuck

Joined 2 years ago

5 STARS - OUTSTANDING!!!. For the past 5 years the gentlemen at Eastgate BP have taken care of my vehicles. Their work is OUTSTANDING!

Always a fair price with honest work.

They never charge me more than the original estimate.

The gentlemen here go ABOVE AND BEYOND everyday for their customers making sure every part of the repair/service process is understood by their customers so they are totally satisfied.

I will not take my vehicle to any other care center other than Eastgate BP. 5 STARS!

Recommends

SAMHEELS

Joined 3 years ago

Great honest service. I was towed from AAA car care center where i was told I needed $5400.00 worth of repairs on my jeep. Eastgate bp Looked over it and repaired the whole car for $435.00. The guy at the counter took the time to explain the repair and why the other work was not needed. My Jeep is running fine. Thanks for the great work.

Doesn't Recommend

Quigs

Joined 3 years ago

Never go there. They are the worst possible. I took my car to have the brakes changes and all of the sudden my calipers had exploded and they wanted to charge me $600 for something that was probably their mistake. and then when I told them not a chance I want my car back they charged me $37.50 just for looking at the car. They were very rude and I would never recommend them to anyone.

Doesn't Recommend

dmm1

Joined 3 years ago

Avoid at all cost. I live not far from Eastgate Plaza and was forced to use their services on several occasions. Each time the experience was most unsatisfying. Contrary to several raving reviews of questionable credibility, posted here, the Eastgate BP folks will try to squeeze as much as possible from you, especially if you are stranded and incapable of driving away.

Here are brief details of the most recent encounter. My car stalled due to a dead fuel pump and was towed to Eastgate. The estimate that they gave me the next day exceeded the dealership's quote by 50%!!! ($600 vs. $400). Just to give you a taste of BP surcharges: (1) A new fuel pump: $70 on eBay; $198 at the dealership; $238 at Eastgate BP; (2) the sending unit for fuel gauge: $50 at the dealership, $98 at BP. Please keep in mind that the dealership prices are not cheap to begin with, but they at least guarantee the OEM parts.

Eastgate BP quote also included several miscellaneous parts in the $20-30 dollar range, that the dealership immediately deemed unnecessary. At the end of the day, it was much cheaper to pay for their "diagnostic" and another tow to have the car serviced at the dealership.

Here's another nice touch: the BP mechanic left a large screwdriver to the left of the engine block, forced down the hood, and just walked away. When I noticed the deformed, misaligned hood, the BP guy's non-apologetic response was something like; "Ah, it happens....". That's the level of professionalism and customer appreciation that you are likely to encounter at Eastgate.

Recommends

HRDWKR

Joined 4 years ago

WOW!!!. Ram's Eastgate Bp is great! I am a college student, on a budget like the rest of us. Another local shop gave me a estimate of repairs that "needed to be done" 1700.00. Eastgate bp evaluated my vehicle and the repairs... The cost to make "needed" repairs were under 200.00. I know why they have been around so long! Thanks guys.

Recommends

8to88amp

Joined 5 years ago

to much negativity. I believe the FEW who complained just wanted the service they got from EASTGATE for nothing........ They are very honest,caring and have a very good name in Chapel Hill.......... I would recommend them over all the others.

Doesn't Recommend

cat15

Joined 5 years ago

Outrageous charge. My car stopped running and I called a tow truck, which towed me to Eastgate BP. After they looked at my car, they called and said I had run out of gas. (my gas gage is broken and always shows empty). When I went to pick it up, they had put in $12 of gas, which was fine, but also charged $37.50 for looking at it. I conplained that that seemed unreasonable, and they "explained" that it was because they had to put a pressure gage on the fuel tank to see if it was out of gas, which they said is the first thing they try when a car turns over but doesn't start. Aside from the fact that how long does it take to put a pressure gage on a car, if they had looked at the gas gage they would have seen that it was on empty, since I hadn't told them that it was broken. Since that is the first thing they thought when it came in, it seems like terrible judgement, as well as showing how unfair their charges are in general, how could you trust them? I wouldn't!

Recommends

n3i3n3a3

Joined 5 years ago

Good Service, Competative Prices, Friendly Feel. I cant say enough good things about Eastgate BP. All of my experiences with the service station and tow truck drivers have been more that just satisfactory. Everyone is always very friendly and goes above and beyond to ensure that I not only understand everything but that I am comfortable with the process. The atmosphere at the service station has a family feel and whenever you walk in the door people remember your name. The tow truck drivers are all very curtious and are helpful in any situation. I highly recommend Eastgate BP!!!

Recommends

MATTLEO

Joined 5 years ago

ABOVE AND BEYOND!!. My car died on the highway at 2am. I called Eastgate Towing to come get me. The whole time I was a little worried about how I would get home. My wife was sleeping with our new baby, and we are new to the area... When the driver got there he had us all loaded up and headed to his shop in a few quick minutes. I asked him if he knew the number to a cab service but the cool thing was he laughed and said, " Sir, no need for a cab, I can run you home..." That may not seem like much to some, but he had to leave home from somewhere to come get me at 2am. As it turns out, my car was pretty bad off, but they got me going the next day. Like I said we are new to the area, but Eastgate has our support. Great job Eastgate!!