Terrible Service. I used to enjoy eating here, but lately my service has been horrendous. It took almost 15 minutes to get our drinks - and you can forget about getting refills. They made absolutely no accomidations to making my visit better, even after I complained. Definitely will not go back here, and would not recommend others.
Skip it for lunch. If you're in Chapel Hill for lunch, skip this place. The service is slow, it took them 15 minutes after we ordered for one of the servers to tell us that they were out of one of the items we ordered, and then it took another half hour for the food to arrive at our table. The waiter was an airhead at best, gave terrible service, and our check took forever and a day. Then the waiter took another lifetime to bring my credit card back. All this was for average food and it was cold as could be in there-I wore my coat the whole time!
A Coffee Shop Regular. I have to disagree with the review above that described the coffee as equivalent to that at the Waffle House. The Carolina Coffee Shop's coffee comes from Broad Street Coffee in Durham, and is by far the best coffee to be had on Franklin Street. It is the distinct and wonderful flavor that makes it my favorite. Also, you can't beat the lunch specials at the coffee shop. You will always find the Coffee Shop crowded on Fridays as the fish and chips special (drink included) for $7.95 is extremely popular with the university. I recommend avoiding the noon-1pm hour if possible, as that is when wait times are the greatest (although never terribly long). In short, I give the Carolina Coffee Shop two thumbs up.
Quiet Spot for Friends. The Carolina Coffee Shop is a tradition I don't mind upholding. I have never gotten service that is any less than sastisfactory, in fact all managers and waitstaff have been extremely nice even when I've only come in for a cup of French Onion soup (which is excellent by the way) and a sweet tea. It's also a nice place for quiet reading and reflection without the stuffiness commonly associated with Chapel Hill. The classical and jazz musical selections are a nice touch to the atmosphere that is perfectly suited for all means of get togethers.
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