Whoa... this place is awesome!. Wowzah... this place is super cool. This place is chock full of fun nibbley things that I can't wait to share with my family back home. I'm especially fond of the NC made products I found. I'm certainly going to be sending some of "ya'll's" delicacies up to my friends and family in MI.
Poor customer service. I ordered a basket at 2:17pm to be sent to my daughter that lives less than 10 miles from the store. I paid an extra $20 to have it delivered the next day for her 30th birthday. At 5:30 the next day it had not arrived. I called the store and the rep was very nice and tried to get the basket to her before she left at 6pm. He told me there had been issues with shipping and I would be refunded the shipping cost since she didn't get the basket until 3 days later. I received another all from Customer service telling me that it was basically my problem because they tried to deliver it but she had left. (this was after I called) Very rude, very hateful. For $20 they threw away a customer that always liked their products and spoke highly of the store. No more.
so disappointed. I sent a gift basket to my elderly father for his birthday. He is a big guy and not a fussy eater. I was so disappointed when he called and said that everything was super stale and not edible. If my father wouldn't eat it, it had to be very, very, stale. If you can't rely on their products being fresh, I could never shop there again, especially when you are sending something as a gift.
Pricey, good selection.
I love shopping at A Southern Season when all the packaged gift baskets, chocolates and snacks are on clearance. I'll also go there if I'm headed out of town and want to bring some cute Tar Hell themed gifts.
They have great cooking classes available in the evenings. The two I've tried were fun, easy to follow, and I learned fabulous dishes that impressed my friends.
I have shopped for several kitchen items there, but always ended up buying from the little kitchen store in the same mall, next to Bear Rock. They are tiny, but have many of the same brands for about 15% cheaper, and often have good sales.
Products sometimes stale. Too much stock, so too little turnover!
A good variety of cheese,meats, & wine for this area. Certainly, in this area, you wouldn't expect a huge variety of gourmet European food and wine...but, when you consider the large number of Europeans living in the RTP area, I would think that there would be more selections available. It's true that SS does probably have the largest selection of cheeses, meat, and wine in the area; I just wish that they had more! I've seen very little Middle Eastern or Far Eastern foods; come to think of it, I've never seen any African or Caribbean food. Over the years they have improved, though. Some of the things for sale here are just kitschy, like the "pottery" and "linens" which are not of high quality. SS does have good greeting cards and a very nice selection of chocolate. Call ahead if you want something special, to check on its' availability and expect to be on hold for a good long while!
Terrible customer service. I ordered a holiday gift one month before December 25th. After two weeks I checked on the order and the store told me the merchandise was now in stock and it would be sent right out. It was not sent out and I had to check on the order two more times - each time promising me that it would be sent. On December 22nd I called the store. They promised it would be shipped overnight to arrive on December 24th. On December 24th I called yet again - I was put on hold FOREVER. Promised they would call me back..never did. I called yet again..the manager got on the phone and said "oh, it won't arrive until the 28th - sorry!" My recommendation...do not order anything from this store. The only way you should deal with this store is if you can walk in the door and take the merchandise out the door with you. Do not trust their promises of delivery!
Browse, don't buy. The idea of this store is great, but most of the prices are beyond outrageous. Because they're centrally located in Chapel Hill and don't have much competition nearby, people fall prey to their convenience and ambience. My suggestion is: browse here, then find other places to actually purchase those items at reasonably marked-up prices; you can find a coffee machine, kitchen items and beauty products online, and Vietri has an outlet. You can also find good food, chocolate and wine down the street at Whole Foods for a fraction of the price. The owners need a wake-up call on their pricing strategy.
great shopping. this place is just fantastic. i love the fancy feel but with southern charm. great place to get some holiday shopping done!
Really nice store. Loved this store, but I wish they had more locations. Really nice store, first of it's kind in area. Great place to shop for wines and cheeses in one place , and all the other goodies that go with them. Kind of expensived though, and they really don't need to be that expensive.