06/28/09

Terrible customer service, good location

by calavera

This location is amazing, close to many highways and to UNC, Southpoint Mall, and even a stone's throw away from Duke.

But the staff is atrocious. They don't go out of their way to help folks. If you are just going to go in, run on a treadmill, and get out, and need no help, this is a good choice. If you are looking for a gym where you will feel a part of any sort of community, this isn't the place.

The management is undergoing a change, so hopefully, the new guys take notice and make some changes.

• Pros: It's convienent to multiple highways
• Cons: The staff isn't focused on helping clients

07/23/06

Beware of Paying Upfront

by troyinnc

I made the mistake of paying upfront with a clause to cancel and it took months to get most of my money back. Many e-mails and a complaint to the media finally assisted in them returning most of the money I had paid.

06/02/05

Short Manager Was Very Rude

by tigermscles

The previous reviews were made in 2002. In 2005 I went to this gym and was about to join when the manager was extremely rude to me. That made my mind up to go to another club where the staff is very professional.