Doesn't Recommend

Ariella K.

Joined 1 year ago

Is this place run by morons?. Last night I ordered pokey sticks through campusfood. I got the confirmation email at 5:36. An hour and a half later, I called the restaurant to see why I hadn't gotten my food yet. I was told that they had had a glut of deliveries, but mine was coming out soon and would be here in about 10 minutes. 40 minutes later, I called back and told them that I still didn't have my food. The guy I talked to said that my order must be on it's way, because there were no orders left in the store. I waited another half an hour and called back. I spoke with someone who said he was the manager for the night shift and that he had just gotten in. He said that he didn't know what was going on, but they must not have gotten the order from campusfood. He offered no apologies, even when I asked why the first person I had talked to had blatantly lied to me. When I asked for a refund, he said that if the order did come in, he'd cancel it. I have since talked to campusfood and gotten my refund, but I'm still appalled at the lack of customer service. I've worked in a restaurant, so I know that things can get hectic and sometimes campusfood orders don't come through or get ignored in the rush. What I don't understand is why the first person I spoke with didn't immediately try to fix the situation and instead lied. I also don't know who taught the night manager how to deal with customer complaints. How hard is it to simply apologize and offer to try to fix the situation? Instead, I got a lot of "it's not my fault; I just got here." I assumed I was talking to a new hire or something, so imagine my surprise when I asked to speak to a manager and, lo and behold, I already was. I had never ordered from Gumby's before, so needless to say, that was my first and last experience, and I still don't even know if their food's any good.

Doesn't Recommend

maekd

Joined 5 years ago

good greasy food, stupid place. I think almost every time I've ever ordered from Gumby's they've gotten it wrong somehow. The last time it took me two hours for me to get my pizza because they just never sent it until I called, then they tried to charge me again, then sent the pizza with the wrong sodas and the guy asked me to pay in cash (a third time).

The time before that I ordered pickup and I arrived about 10 minutes after they said it would be ready, and the guy said they were just putting it on because they were busy, though they obviously weren't. Then when I finally got it home, they had forgotten to slice it.

Nearly every order I've placed has been delivered missing the sodas or sauces or with the wrong ones, and often takes a long time. It tastes greasy and good, but Gumby's isn't worth the torture.