545 Old Farrington Rd, Chapel Hill, NC | Directions 2751735.927650 -79.059005
M-F 7:30am - 5:00pm
Good, honest service – Bud Matthews installed a new heat pump and air handler in our home in Nov 2011. He worked with us in finding a model suitable to our needs, solved a long standing issue in air flow in the house by relocating the air return, allowed us to do some of the work, and did a quality job.
We have used his services for years, and this kind of service is typical in our experience. He is honest and hired good, polite technicians. Highly recommended!!
Quality of Service – We have used this company for various services for nearly 20 years. This includes heating, air conditioning, water heater, washer, dryer, refrigerator, and some home repair/construction. They are consistently timely and courteous and spend the time to explain the problem and their recommendation. If there is a problem, they are quick to follow-up. Yes, there is a trip charge for initial assessments. In my experience, if they are contracted to do the work, that charge is included in the work total, and you are not charged for repeat trips. Sometimes, I have explained the problem over the phone and received advice about what to try first, or an opinion about whether the problem was worth fixing versus replacing.
Hire for any project you want done right the first time – Bud Matthews Services Inc. delivers professional installation and repair of common and major household appliances, their work teams are on-time, reliable, thorough, and polite. In over 15 years of reliance on their service they have installed a new electric water heater, repaired a sump-pump motor, installed a new oven and stove hood, replaced my home?s HVAC and ductwork, repaired my mother?s gas water heater and, most recently replaced the HVAC at my mother?s home. I highly recommend their service without hesitation for any project you want done right the first time.
$165 to change a fuse. – I was very happy with the service until I got the bill. My gas dryer stopped heating, and after reading up on google about the likely causes, I didn't fancy messing around with a gas appliance.
The service guy came early, was courteous and professional. He found the blown fuse within a few minutes, and swapped it out.
I was surprised to be billed $76 for 1/2 hour labour + $75 callout charge (plus the part cost of $12).
My wife had made the appointment, so I didn't feel like I had room to argue over the cost, so I just paid it.
However, I don't really feel like going back to them because $165 to swap out a fuse seems a little high.
My fridge – Well, I page the man, twice..........
calls back a few hours later....
this is the first thing that didn't impress me...
the second was being charged 190 dollars for a relay part for my fridge.....
Nice enough man, but I don't feel he was completely upfront about his charges........
52 bux for a part....57 for 'labor' and 77 dollars
for a trip charge!!! Live and learn I guess.....
I learned I won't call this cat back.
Stay away – We had a reference for Bud Matthews from a real estate agent. Bud would not come out and evaluate the problem before sending a home repairman, but assured us that the person would be able to do our job. The repairman (an independent contractor) came and said he did not have much experience with that type of work, but spent hours trying, unsuccessfully. Bud would still not come out to look at the problem or the work and said that he trusted his repair person to tell him whether it had been done properly. Huge hourly bill and job not done properly. Bud spent 40 minutes on the phone trying to convince me that they were the best, wanted my business, but still refused to drive ten minutes to check out the job! His speech was very pressured and inappropriate--very worrisome.
I had these guy`s out to repair my viking stove, the tech knew what the problem was within around 15 mins, he seemed like a nice guy - very polite. He had to order the parts, but came back 3 days later with the parts and fixed it. I liked the fact they give a 1 hour window and show up when they say they will !!!
Bud Matthews gives himself 5 stars! ROFLMAO!!!!! – "Second Response to Mike W
by Bud Matthews at Citysearch
"They saved my food!!
by bud matthews admin at Citysearch
I personally like the second one seeing as how they were trying to leave a 5 star review as a "customer." Unfortunately, they screwed up and left their real identity attached to the review (bud matthews admin). Now that's funny!
Anyone willing to bet that at least one or two of the other 5 STAR reviews were left by either Bud or one of his crew? Hmm?
Outstanding service over Christmas – I've been a client of Bud Matthews' Service for several years and when my heat went out on Christmas Eve, I called them. A technician arrived late in the afternoon and diagnosed the problem but didn't have the part on his truck to repair it because it is expensive and unusual. I had 12 people coming for dinner on Christmas and no heat! The technician gave me names of other companies to call to see if they had the part and worked on the part to see if he could get it going one more time. He did but warned me that it could go out anytime. It lasted about 8 hours before it stopped again around 11:00 Christmas Eve but that was enough for us to maintain a bearable temperature in the living spaces with space heaters and the fireplace over the holidays. First thing, Monday morning,they arrived with the part and by 10:00 a.m., we were toasty warm. It was exceptional service in every way.
Second Response to Mike W – With reference to Mr. Walden’s second posting: My first response is both accurate and competent. The town of Carrboro and the Heating Contractors Board of Raleigh have been notified concerning Mr. Walden’s illegal installation, the facts are clearly documented both at my office and at the town of CarRboro’s inspections department. For the record, Mr. Walden is mistaken, I’ve only had the misfortune to meet him once, in 2009, not 2010 – since then I have dealt with his wife, I’m curious to know what her take is?
I will not be responding to any more of Mr. Walden’s posts, but if he chooses to continue with his misguided campaign of lies and slander I will seek legal advice from my Attorney.
Bud Matthews (owner)
NC # 15754.
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