Durham >Bicycles > Bicycle Chain
639 Broad St, Durham, NC | Directions 2770536.006502 -78.919794
Neighborhoods: Old West Durham
I don't buy all the reviews because the mechanic was nice! – Rode my bike up to the shop which is located near a shopping center and a highway. I arrived at 0930 and the shop opened at 1015 despite the 1000 posting. It was nice seeing the mechanic RIDE in to work. The maintenance was DISGUSTINGLY expensive BUT the guy knew what he was doing and got me able to rocket along with my old road bike.
The repairs needed (actually "tuning tweaks" only cost the turn of a screw were extensive) and my bill came to $70 with the "new chain" I "REALLY NEEDED".
The bikes at the shop had a vast array of made in China, made in Taiwan Trek fluff and a small selection of Campy, Specialized. All the bikes were SRAM and SHIMANO... there were some Campagnolo spares but not enough to make a groupset. The stock seemed barely adequate with a real push to sell bikes ranging from $780 to 4000+. It must be said that these bikes had mediocre gear and rims although the frames were bordering on substantial.
I cannot comment on the cyclocross or the mountain bikes as I do not ride them.
Wow, glad I didn't read the other reviews – Not sure if I would've ever walked in the door of this business had I read the other reviews.
I had emailed the Durham store about a bike for me and got a prompt response sending me to their Apex store for the exact bike I wanted. The service in Apex was terrific, but it's a drive so when it came time to get my son a bike we went to the Durham store.
We were helped right away by a nice younger guy. He quickly got my son on a couple of bikes and we took a test ride. He didn't start me off on the high end and never pressured with an up sell. My experience was good—one can only hope they read their reviews and instead of discounting them realized the power of one disgruntled customer.
We'll see how things are when service rolls around. They'll be competing with REI and those guys are super-nice without the bike snob attitude referenced in the other reviews.
Worst bike shop I’ve ever been to and I’ve been to allot – I I ride my bike every day and have lived and frequented a number of bike shops around the country. I normally don’t write reviews so this is big for me. Needed new chain and didn’t want to shell out the $60 bucks for a racing top of the line chain they had. After asking If they had any others I got a “no” then the guy just walked away. No can I order it for you, just up and went in the back and started talking to the mechanics. Then I decided to just get a bike tool and do it my self so I went back to get the affordable tool I saw there. To my chagrin it was sold out and once again the guy just ignores the fact that I needed it and doesn't offer to order it. Then I ask how much it would cost to take a link out, he looks at me and go’s “you’ll have to ask that guy in the back, I don’t know if he’ll do it” um ok, so I thought he was joking so I just stood there waiting and then I noticed that he was reading a magazine and wasn’t going to help me get what I needed for my bike.....in a bike shop. Enough said, don’t waist you’re money and help them go out of business faster.
total shthole – not wonder the place has no customers. i popped in for a quick bike fix today and before any service was provided, the sht mechanic attempts to lecture me, giving me a list of reasons why my bike should be discarded, all the time saying i don't know what i can do for you, oh i don't know how much you're willing to afford. i mean get a life. you're a sht mechanic who told me my brakes were bad when they were clearly working. and about the fees? fken ridiculous. every little thing required an additional $20 of service fee. work on your attitutde biatch. never returning again.
poor service – I took my bike to get repaired here, which is where it was purchased about a year ago, and experienced much of the same petty, know-it-all behavior that I had before. The service department acts grumpy and put-upon and looks down on any request one might make as ill-informed and overly laborious. The person behind the counter assessed my bike and its service needs from across the room. I requested another service (adding an odometer) and they became testy and one guy made an off-hand comment about how onerous my requests had become. Gee, sorry. Replace a tire and add an odometer. That's pretty burdensome, I guess.
To be fair, there was a second guy who was accommodating and actually seemed genuinely interested in answering questions. Beyond that guy though, this place seems to be full of grumpy, tired jerks.
extremely poor customer service – bike not delivered when promised though pymt made in advance. promised call backs never made. mgr seemed unconcerned that i was unhappy as he already had my money.
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