Durham >Southern States Volkswagen
Keith-Exceptional, Professional, competent, expedient, & pleasant. Learned my wants & needs quickly-put the deal together Quickly, & Secured a Great deal for me.
bought a new car here... seek out keith hutchings... he is a kind, thorough, none-pushy salesman who works for you to get a great car, deal and experience!
they were quick and got the job done in a timely manner
Southern States is the first dealership
where I don't mind having their emblem on the back of our new car. They were great!!
Before coming to Southern States, we contacted their assistant internet sales manager, Anita, about their inventory of Passat TDIs (these are in high demand and most dealerships only have 1-2 on the lot) and to see if we could get a deal on the sticker price listed on-line. She responded immediately and offered a very fair discount off the advertised sticker price. Because of that, we scheduled a test drive and Keith Hutchins was our sales person. He rocked...he gave us a thorough test drive of both the Passat TDI and the Jetta diesel. He was not only knowledgeable about both vehicles, but during the test drive, he had us do various maneuvers to highlight the handling and safety features of the Passat and Jetta. It was not your typical test drive and that was a very good thing. Keith wasn't pushy or arrogant, as we experienced at other dealerships (e.g., Leith VW in Cary).
We decided to purchase the VW Passat TDI, but they didn't have the color we wanted on the lot. Even so the Passat TDI is selling like hotcakes everywhere, Keith and Anita worked hard and they were able to find a silver Passat TDI in D.C., that was then delivered to Southern States. We worked with Mitch in financing, who is both friendly, enthusiastic and approachable. Plus, he was able to get the financing we wanted.
All in all, everyone at Southern States VW (Keith, Anita, Mitch) were great to work with...I can't say enough good things about them. I encourage you to go there over the other VW dealerships in Raleigh and Cary...at Southern States we got just solid information and professionalism.
I am a new customer to this dealership recently moved here. In my last two experiences here I have been treated like royalty.I would be happy to give this dealer an excellent testimonial. I had a check engine light and various electrical bugaboos that were butchered by an independent shop (you live & learn) while trying to "save money". Although it took an extra day than what I had anticipated, I'm happy they took extra time to fix it right. Sam the service manager saved me time and money and treated me professionally throughout.
Made the purchase of my new VW Golf easy. Great job guys!
Southern States is the first dealership where I don't mind having their emblem on the back of our new car. They were great!!
This was a perfect buying experience
from beginning to end. Rod Miller was courteous professional and helpful. The salesman Artur B was the best I have encountered. He was attentive and listened to my needs. His explanation of the car and test drive sold me. He followed up and made me feel important. Handling the paperwork with Chavis was a pleasure as well. I had a thorough explanation of all documents and felt comfortable with the process. I received a visit in the dealership from the general manager and felt a genuine interest in my experience.
I have purchased a lot of cars. This experience by far was the best. I will be back and will send friends and family. Thank you Southern States.
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