Pulcinella's Restaurant

10/23/09

Mirabella

by sfarb2 at Citysearch

Mirabella was great. She was so nice and we would come back just because of her; however, the food was more than good enough to warrant our return!

• Pros: good food, great service
• Cons: it would be nice if there were booths

10/06/09

Don't expect "authentic"

by Craige at Citysearch

I figured I'd start with the "pollo parmesiana" since it was my first visit. Make that the last visit since they use frozen chicken tenders as their meat in a signature dish. That didn't quite match the description on the menu as hand breaded chicken cutlets. They charge $14 for this dish which has about $2 worth of product slopped together.

• Pros: friendly staff
• Cons: serious corner cutting cuisine

04/21/09

Terribly Disappointed : Today They Lost a Long Time Patron

by thebreadman1986 at Citysearch

For nearly 2 years now, my company has been venturing to Durham for lunch at Pulcinella's. The food is (for the majority of the time) fantastic and the owner seems to be a top notch guy.

However, for the majority of this time we've always had a joke about getting the kid with the short black hair. It never fails that you will have bad service with this waiter, but today took the cake. When the table leaving as you sit down says "good luck getting some water", it's never a good sign. The kid also failed to bring bread as well, something very important in a setting such as Pulcinella's.

If the problem is that it was too busy, that's never the case. Never have I felt scorn for asking for water prior to today. In the shape the economy is in today, customer service should be your top priority. Until this kid gets his attitude straightened out, try at all costs to avoid his service. Not one refill, check up, or smile the entire lunch. Only from the owner did we get any of these.

This is inexcusable, to the point that I took the time out of my day to write this review.

• Pros: The Owner, The Food
• Cons: The Younger Waiter with Short Hair