Deluxe Cleaner

Doesn't Recommend

Molly S.

Joined 1 year ago

Never. Ever. Again. In. My. Life.. I'm only giving them one star because it won't allow me to give them zero.

I've have TWO horrible experiences here - but the second one really is over the top.

I took my WEDDING dress to this cleaners the week before my wedding to have it steamed and pressed. There was no detail on my dress - it was just plain silk taffeta - but they still charged $140 to steam it. Air and water. $140.

Anyway. I paid them. Told them I needed my dress by Thursday, Friday at the latest - seeing as I was getting married on Saturday.

They told me I "might" have it by Friday.

Anyway. I dropped off my dress along with my cathedral length veil to be steamed (in addition to my custom hangar a friend made for me that had my married name on it).

Thursday comes. No dress.

Friday morning, the day before the wedding, they tell me my dress is ready.

I walk in to pick it up and the lady hands me the dress from behind the counter - and it is IN A BOX.

They did not press it. They did not steam it.

THEY PRESERVED it. That's what you do AFTER a wedding.

The dress was FOLDED and PRESERVED in a box - not to mention my veil was CRUMPLED in a ball underneath my dress in the box.

And my custom hangar? Gone. When I asked where it was (through my tears at this point) they said they threw it away.

ARE YOU KIDDING ME?!

They asked me why I couldn't wear it.

I don't know, because it's FOLDED IN A BOX. Not pressed, wrinkle free, and on my nice hangar along with my veil.

Anyway, LONG story short - they did, eventually send it back and press it correctly that same day. But I didn't have my dress until JUST before the rehearsal that evening - they did find my hangar in the trash... but did NOTHING to remedy the situation.

Look, I paid $140 to have my dress and veil looking nice, NOT $140 to have it put in a box and give me a coronary the day before my wedding.

I am a super laid back, easy-going, and understanding person, but this really sent me over the edge.

I still can't believe they wouldn't even give me any type of credit, refund, or ANYTHING.

I will NEVER in my life, EVER, EVER take an item of clothing to Deluxe Cleaners.

In fact, I will make it my mission to tell everyone to take their clothing elsewhere.

/rant

Recommends

davepathe213

Joined 2 years ago

Special care. I have sensitive skin and I've gone to a few dry cleaners in the area. I also always ask them to clean my clothes twice to get everything out. This is the only place that I have not had an issue with. Not sure if they use a different type of cleaner or if they actually just follow my request but I've been pleased. I recommended this place to my mother as well who has sensitive skin on her arms.