Never. Ever. Again. In. My. Life..
I'm only giving them one star because it won't allow me to give them zero.
I've have TWO horrible experiences here - but the second one really is over the top.
I took my WEDDING dress to this cleaners the week before my wedding to have it steamed and pressed. There was no detail on my dress - it was just plain silk taffeta - but they still charged $140 to steam it. Air and water. $140.
Anyway. I paid them. Told them I needed my dress by Thursday, Friday at the latest - seeing as I was getting married on Saturday.
They told me I "might" have it by Friday.
Anyway. I dropped off my dress along with my cathedral length veil to be steamed (in addition to my custom hangar a friend made for me that had my married name on it).
Thursday comes. No dress.
Friday morning, the day before the wedding, they tell me my dress is ready.
I walk in to pick it up and the lady hands me the dress from behind the counter - and it is IN A BOX.
They did not press it. They did not steam it.
THEY PRESERVED it. That's what you do AFTER a wedding.
The dress was FOLDED and PRESERVED in a box - not to mention my veil was CRUMPLED in a ball underneath my dress in the box.
And my custom hangar? Gone. When I asked where it was (through my tears at this point) they said they threw it away.
ARE YOU KIDDING ME?!
They asked me why I couldn't wear it.
I don't know, because it's FOLDED IN A BOX. Not pressed, wrinkle free, and on my nice hangar along with my veil.
Anyway, LONG story short - they did, eventually send it back and press it correctly that same day. But I didn't have my dress until JUST before the rehearsal that evening - they did find my hangar in the trash... but did NOTHING to remedy the situation.
Look, I paid $140 to have my dress and veil looking nice, NOT $140 to have it put in a box and give me a coronary the day before my wedding.
I am a super laid back, easy-going, and understanding person, but this really sent me over the edge.
I still can't believe they wouldn't even give me any type of credit, refund, or ANYTHING.
I will NEVER in my life, EVER, EVER take an item of clothing to Deluxe Cleaners.
In fact, I will make it my mission to tell everyone to take their clothing elsewhere.
Special care. I have sensitive skin and I've gone to a few dry cleaners in the area. I also always ask them to clean my clothes twice to get everything out. This is the only place that I have not had an issue with. Not sure if they use a different type of cleaner or if they actually just follow my request but I've been pleased. I recommended this place to my mother as well who has sensitive skin on her arms.
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