11/02/09

STUDIO K IS THE BEST SALON IN DURHAM!!!!!

by Karl E

I have been a cusomer since they opened the doors. Recently I have my hair done by Melanie. Her knowledge, customer service and skillset has brought me compliments on my hair. She is patient and has excellent styling ideas.

The whole crew of stylists are exceptional and always willing to pitch in to assist the others if there is a question or if the customer needs a little professional advice on whether a certain style is better than another.

I have been to other salons in the area with little success. Studio K gets two thumbs up from me.

Thank you, Studio Kay for your service to the community and to myself.

• Pros: They are the best in haircare
• Cons: none

07/27/09

Studio K Salon Ripoff

by Beasleymom

I found I lost my regular hairdresser and thought I had found a place with great reviews. I had a big reunion to go to and loved my last highlighting, but asked this time to go more blonde as it had dulled. After three hours in the salon, my hair still wasn't blonde. At the checkout, a lady said " Oh, you'll need three visits to do that. I was also given one price by the hairdresser and another at the checkout to put me in a position to not be able to afford the tip. The website falsely advertises SAVE 50% off. The reality is you can use only 25% at one time. To make it worse when I spoke to the manager the response was..well we don't have a computer here to see. THEY ARE NOT CUSTOMER FOCUSED. I also had to have my hair redone with a second visit..saying it was a matter of using foils not color change or anything else. They must cut corners by stocking one item and using it for everyone.

• Pros: Haircut
• Cons: Can't get what I wanted

Response from this business

47669– July 27, 2009 at 20:25:30 PDT

Customer came to use 3 coupons (only one allowed per visit). Had box color on her hair, this was her second visit to a professional. After consultation with 2 designers, agreed to do a tint back. Then did highlights. Client agreed. Returned because she wanted to have additional highlights, which designer did at NO CHARGE to satisfy client. Was told up front of the charges, then charges were broken down per service. 50% OFF on website is ONLY FOR JUNIOR TRAINEE DESIGNERS we have none at this time. NOT false advertising. Client was pleased with her hair after getting the additional highlights at NO CHARGE. We have an EXTENSIVE PROFESSIONAL inventory for chemical services, and have a EXCELLENT reputation for professional color knowledge. VERY customer focused, evidenced by attempt to please you and your desire of additional highlights. Stylist indicated you didn't want your hair 'toned' you wanted additional foils, which meant more lightener (the matter of foils).

07/10/09

Melanie saved the day.....and, my hair

by barbac

I came into the studio with dry, thin, brittle hair in two huge knots. She patiently and gently spent hours removing them. She then made some brilliant suggestions on color and style. What first appeared like a day of gloom (expecting to leave with the knots, and most of my hair cut off) turned into a happy experience with the best possible color and style. I have become an instant loyal customer and supportor.

• Pros: She is patient, gentle, kind, and brilliantly skilled
• Cons: none

05/18/09

hair disaster

by nkp

My daughter is attending school in durham. We researched a salon online for Prom based upon reviews. We got "Bea" who was supposedly an expert in updo's. She was the worst! We described a simple look that we wanted and she kept trying to talk us into her way (which we highly suspect is the only way she knew how to do it). We asked for her to trim the bangs and she did it with a blunt razor that turned them totally frizzy and lopsided. it truly is a disaster. I emailed pictures of the updo and frizzy, lopsided bangs to our home stylist and she said that we should report her to the salon and ask for our money back. She said it was disgraceful and one of the worst jobs she's ever seen.

They also did a bait and switch on price. They quoted us $35-50 and charged me $55. I had to make a hair cut appt at home and pay $35 for her old stylist to try and fix the mess. FOR ANY ONE READING THIS, I HIGHLY RECOMMEND YOU GO TO A DIFFERENT SALON. There is no way that this is the "best salon" in durham as they advertise.

• Cons: worst hair experience of our lives!

Response from this business

47669– July 06, 2009 at 17:59:11 PDT

I am never pleased with THIS TYPE OF MEDIUM to vent frustration or dissatisfaction, as it is rampant with OPINION and frankly, as your 'home' stylist requested, you should have mentioned this to me or my manager so we could have done something about it to gain your satisfaction, you did not do so. Updo's are a very emotional ordeal for some people (especially parents). It was apparent to my designers you and your daughter had different opinions in what she wanted. I find myself offended at the accusation of a 'bait and switch' as we are probably one of the only salons standing that actually CARES about customer satisfaction and go out of our way to accommodate, including in fairness of price. Our menu is downloadable on our website, and it does say "and up" for the updo's as well as haircuts. I invite you to CALL me or my manager to discuss this asap.

04/01/09

If you do not trust your judgement, you can trust studio K!

by netsirk77

I had my hair done here recently, and I am the "afraid of change" kind of girl, who likes her hair just ever so slightly trimmed, but while working with Sarah we decided it was time for a new me. I was put at complete ease. She had a new vision for my hair, which desperately needed it! I was resistant at first, but she was confident in what she had suggested and so we did it! The cut and color were fabulous! This girl really knows her stuff, so you can be assured you will get the best possible outcome! I will continue to go to Studio K, and you can bet I will be asking for SARAH!

• Pros: Excellent analysis of the best cut/color for you.

02/25/09

Trendiest Salon in NC!!

by slyfox3729

I was new to this salon in Feb '09. Melanie was recommended to me by a friend who loved her hair. I was greeted by the receptionist who was very friendly. I was then greeted again by my stylist, Melanie. She was incredibly friendly and welcoming. I had color and a cut done and wanted something so specific I took in a picture with me. Melanie tried very hard to understand each detail about my hair. She explained to me each step of the process so I felt very comfortable and confident with the color. When it came to the cut she explained to me the details that are so very often left out. I was AMAZED by what she was able to do. Not only was I impressed with the customer service of ALL of the employees but also with the skills needed to get the job done. She was able to execute everything that I wanted. I have never left a salon feeling so refreshed and excited. I would recommend this salon to anyone!! Thanks Melanie!

• Pros: Atmosphere, skills
• Cons: none at all!

02/15/09

DON'T get a straightening treatment done here!

by manhattan10013

I went here almost a year ago (March 2008) for the Grund straightening treatment, which I had had done at another salon a year before and absolutely loved it. Studio K did something TERRIBLY wrong- because my hair broke off at the root immediately after they put one chemical on it. They realized what was happening and stopped the treatment, tried to rinse out whatever chemical they had put on me- but it was too late! Here we are a year later and my hair still looks horrible. They are chunks of it missing from the breakage. Let me re-iterate that I had had this treatment performed correctly at another salon before- so it had to be something that Studio K did wrong. I regret ever stepping foot in that place and will til my hair finally grows back! The owner was very nice about it and sorry- but nothing can undo the damage that was done. I just had to write to protect anyone else from having this experience!

Response from this business

47669– March 29, 2009 at 17:06:07 PDT

As the owner of Studio K I once again apologize for your very very unfortunate and highly unusual situation! I was shocked to see you wrote this review a YEAR LATER!! I recall you, and recall I was shocked and surprised as we were beginning to apply, and we did immediately stop the process, as well as send you with free remedy products to reconstruct. My recollection is that your hair had a very HIGH LIFT COLOR/Lightener (undisclosed) on it and unfortunately the lack of communication between you and the designer that was doing this service created this negative result ANYONE getting a straightener on such high lift hair should announce to their designer their hair history so the designer can take extra precautions. Truly, we do these all the time, and your circumstance again was amazingly unfortunate, unusual and again I apologize. Please don't judge our straightening service by this one incident. It was one of a kind.

02/01/09

I wouldn't go to any other salon!!!

by amandamilton

After an amazing experience and tremendous satisfaction at Studio K I immediately came home determined to offer my opinion on this venue. It is unfortunate that one can place anything they desire on the world wide web to cause harm to businesses, or people, but honestly, it happens all the time. I can't see this place not bending over backwards to gain customer satisfaction. I heard them mentioning how important satisfaction was! This place is AMAZING. The stylists are very kind, considerate, the atmosphere is extremely friendly, these stylists know their color and their cuts! Offering up to date cut suggestions and style, I was thrilled to look fresh not like 10 years ago. My stylist had extra time and kindly offered suggestions to 'gain my eyes back' as she said...because my hair truly was washed out from my lack of maintenance I admittedly created myself. It seemed every client in this overly busy and very upbeat place was pleased, pleasant, and very satisfied with their services. I will say going on a Saturday as I did, it was very busy but that just reassured me of their great reputation. I actually came to this place because I love my employees color and cut, and then asked another gal at the mall and she too comes to this salon. Great Service, great stylists, great work! I will recommend this salon to anyone.

• Pros: Service, products, customer relations, cuts, atmosphere
• Cons: nothing!

01/27/09

My stylist left

by nancyjay77

I have been going to Studio K since before Karen bought it (more than 10 years). Always have gone to Brenda except twice, when she was not available. Others were disasters, corrected by Karen quite nicely. However, Brenda left about 6 months ago...she did not notify me, and when I called and found out she was gone, I was brushed off. I will not return.

• Pros: I had found someone who did my hair the way it likes to be cut.
• Cons: Sylist left and I must find another resource.

01/11/09

Not impressed with hair cut

by NC79

First time visit at this salon. I had my hair colored, cut, and styled. I was not impressed with the hair cut at all. The way the layers were done, my hair now flips at my shoulders and does not lay flat. This salon has received high ratings, which is why I decided to try it out. However, I was not impressed. I mentioned to my stylist that I flat iron my hair. She let me know that they charge extra for flat ironing and instead put wax in my hair. I haven't been charged extra at other salons for flat ironing after a hair cut, so just be aware. The cut and color was $100. I would have rather paid more and gone else where and gotten a better haircut. This salon is probably acceptable for a kids cut, but if you want a hairstyle, I would recommend going to a different salon. My stylist was Melanie. I will not be returning to this salon.

Response from this business

47669– January 13, 2009 at 19:14:43 PST

Hi, I am Karen, the owner of Studio K Salon. I would certainly ask you to call me or email me at studioksalon@nc.rr.com and let me offer you a chance for us to redeem ourselves and have better understanding. This review makes me curious if you mentioned to Melanie that you wanted your hair to NOT flip whatsoever? There are different ways to cut the hair, and many different tools, and if you wanted it to NOT flip at all, making sure we cut it with scissors would have been the recommended way rather than a razor. Seems you may have had a razor cut on the ends? If a new client, depending on color needed, a first time all over color would be $70, a very competitive price. The remaining would have been the cut and Blow Dry. Our business is 95% adults and probably less than 5% children. If you were dissatisfied I wish you would contact our Manager Christine or myself. Thank you.