Carolina Fitness

07/28/08

Waste of money....big time! by Alex W. at InsiderPages

Contributor at Insider Pages

Equipment was always broken. Good luck finding a treadmill that works. Childcare was hit or miss and the childcare room was filthy. Nevermind the childcare workers don't speak english. Then there is the staff. I was staying in Chapel Hill for a few months while moving from Indiana when I got this membership. When I told the salesperson that I would only be in the area for 3-6 months I was told there would be no problem canceling my contract. I was told they only charge fees to people who are canceling for no reason. Yeah, right. I have relocated some 50+ miles away and they want me to pay a fee nearly double the membership cost to get out of my contract. Don't bother reading the fine print, just don't go!

08/29/09

I was tricked

by Tricked2 at Citysearch

Please be careful. I'm *also* one of those people stuck in a two month membership which is automatically debited to my account.

When I was signing up I was told that is the ONLY way to join. I was given NO other option. I have nothing else drafted automatically, and was shocked, but accepted because it was a good deal. I was NOT told that I was in such an INFLEXIBLE two-year commitment. The only way for me to get out of this membership is if I prove that I am disabled or move far, far away. Neither is the case, but I need to quit because I've switched jobs and come home much later and have no more time for the gym.

NOBODY is answering my questions about how to quit and the monthly drafts just keep being extracted from my account. The lady who manages the place maintains that she cannot answer any questions. The contacts that appear on the cancellation sheet are not responsive. You're just left to deal with this yourself, with nobody willing to explain the policy or help you. I'm so worried when I read the other reviews online.

I realize now that this will be a huge many-month ordeal to get out of this for me, which is all the better for the owners, since they can keep extracting their monthly bills from me!!!!

Please, please be careful. Also, please if you're a member, question their policies and help this business turn around their improper practices. More pressure needs to be put on this gym to be more open and honest with their customers. This is a Carrboro landmar, and we need to hold it accountable for what it does to the community members. Please help.

As a final note I have to say the following: I trusted them enough to give them access to monthly drafts from my account. That's my money we're talking about. Now they've turned all mysterious. I do not feel comfortable allowing such people access to my account and funds. The manager who works on location pretends that she has nothing to do with the funds. You cannot get anything done while there. That's a cheap trick to keep you in the dark and give you no options when trying to get membership questions answered. Just like someone else said: everyone refers you to someone else and nobody wants to deal with your problems!

It's a disaster.

Gyms rely on repeat customers. I've been in and out of gyms all my life, and will continue to be. They just lose the prospect of anyone coming back this way.

p.s. Are there ZERO star options?

• Pros: Gym is affordable
• Cons: Scammers. Trick you. Cannot cancel membership