Chapel Hill Urgent Care

06/11/08

Deceptive billing practices

by l2a at Citysearch

Watch out for deceptive billing practices. Chapel Hill Urgent Care sent out a second bill in May for an appointment that was fully paid for in January. When I called my insurance company to alert them to the double-billing, they said they had received numerous complaints about billing problems from Chapel Hill Urgent Care patients. Keep all your payment receipts and watch out for phantom charges on your bill!

03/05/09

Satisfied Patient

by CustomerServiceAtCHUC at Citysearch

Dear Dr. Moore,

I cannot tell you how impressed with your facility I am. Having come in as an emergency two weeks ago I have cut above my eye stitched up, I thought everything went so well. Your nurse called to see if everything was going well and I was so surprised. I don't think in all the years I have gone to a doctor, have they called to see how things were going after being in the office and having a procedure done. Then when I came back and had the stitches removed, you nurse called again to see if everything was going well. I have been telling people about this and tell them your facility is very neat and clean and that they will be well taken care of. I wish you and your family all the best. Sincerely.

~Satisfied Patient

02/27/09

Horrible care, deceptive billing

by winstonsmom at Citysearch

While the nursing and office staff at this clinic were very pleasant, I found the physician to be incompetant. I basically told her my diagnosis and she prescribed antibiotics when they were clearly not indicated (I needed steroids, which I ultimately was able to get from my primary care doctor). I found myself wondering if this physician really had a license to practice medicine in the United States. In addition to her lack of knowledge, she was extremely unprofessional. There are many hidden charges, including a "special hours" charge. Unnecessary tests were ordered, which ended up costing me. Overall, I would advise you to STAY AWAY from Chapel Hill urgent care. I would never allow anyone I care about to go to this horrendous clinic.

• Pros: short wait time
• Cons: unprofessional physician, hidden charges, overall poor medical care

12/16/08

Highly Recommended!

by SallyJ2 at Citysearch

I recommend this office highly! The staff were so very considerate and upbeat. The doctor I saw when I was there was very detailed. This office provided the care I really needed and I only had to pay my urgent care copay. I am so glad I didn't have to make a trip to the ER.

• Pros: Clean Office, Very Friendly Staff, Convenient Pay/Billing, Detailed Dr., No Appointment
• Cons: Little Wait

11/14/08

Deceptive billing, you will be nickel and dimed with additional fees

by SA304 at Citysearch

I visited this clinic in September 2008. I called earlier in the day and inquired about appointments, to which they replied they didn't take them and to just come whenever during their operating hours. Since I am new to the area and didn't have sick time built up, I chose to go right after work. When I left I was charged the $20 copay, and I thought I was done. Then I received my Explanation of Benefits from my insurance company, and I was appalled to see I had been charged for additional items. Not only was my office visit (no lab work) $210, I was also charged $50 as an urgent care fee and $50 as a special hours visit (I assume because it was after 5). I was explained that the $210 was because I am a new patient. Never in my history of visiting an urgent care have I been assessed such fees. From my experiences, a doctor visit has cost $80. I would have come during work hours had I been told on the phone that coming later would result in additional fees. I would recommend going elsewhere if at all possible.

• Pros: Clean, friendly staff
• Cons: Don't explain that coming at certain times will result in additional fees

09/23/08

Great Clinic!

by wearehis at Citysearch

I had a great experience at Chapel Hill Urgent Care. It was quick and clean. Everyone was so nice. I was able to get care with out an appointment and all that I had to pay was my copay. I really appreciate them being there.