Chapel Hill Urgent Care

11/14/08

Deceptive billing, you will be nickel and dimed with additional fees

by SA304 at Citysearch

I visited this clinic in September 2008. I called earlier in the day and inquired about appointments, to which they replied they didn't take them and to just come whenever during their operating hours. Since I am new to the area and didn't have sick time built up, I chose to go right after work. When I left I was charged the $20 copay, and I thought I was done. Then I received my Explanation of Benefits from my insurance company, and I was appalled to see I had been charged for additional items. Not only was my office visit (no lab work) $210, I was also charged $50 as an urgent care fee and $50 as a special hours visit (I assume because it was after 5). I was explained that the $210 was because I am a new patient. Never in my history of visiting an urgent care have I been assessed such fees. From my experiences, a doctor visit has cost $80. I would have come during work hours had I been told on the phone that coming later would result in additional fees. I would recommend going elsewhere if at all possible.

• Pros: Clean, friendly staff
• Cons: Don't explain that coming at certain times will result in additional fees

03/05/09

Satisfied Patient

by CustomerServiceAtCHUC at Citysearch

Dear Dr. Moore,

I cannot tell you how impressed with your facility I am. Having come in as an emergency two weeks ago I have cut above my eye stitched up, I thought everything went so well. Your nurse called to see if everything was going well and I was so surprised. I don't think in all the years I have gone to a doctor, have they called to see how things were going after being in the office and having a procedure done. Then when I came back and had the stitches removed, you nurse called again to see if everything was going well. I have been telling people about this and tell them your facility is very neat and clean and that they will be well taken care of. I wish you and your family all the best. Sincerely.

~Satisfied Patient

02/27/09

Horrible care, deceptive billing

by winstonsmom at Citysearch

While the nursing and office staff at this clinic were very pleasant, I found the physician to be incompetant. I basically told her my diagnosis and she prescribed antibiotics when they were clearly not indicated (I needed steroids, which I ultimately was able to get from my primary care doctor). I found myself wondering if this physician really had a license to practice medicine in the United States. In addition to her lack of knowledge, she was extremely unprofessional. There are many hidden charges, including a "special hours" charge. Unnecessary tests were ordered, which ended up costing me. Overall, I would advise you to STAY AWAY from Chapel Hill urgent care. I would never allow anyone I care about to go to this horrendous clinic.

• Pros: short wait time
• Cons: unprofessional physician, hidden charges, overall poor medical care

12/16/08

Highly Recommended!

by SallyJ2 at Citysearch

I recommend this office highly! The staff were so very considerate and upbeat. The doctor I saw when I was there was very detailed. This office provided the care I really needed and I only had to pay my urgent care copay. I am so glad I didn't have to make a trip to the ER.

• Pros: Clean Office, Very Friendly Staff, Convenient Pay/Billing, Detailed Dr., No Appointment
• Cons: Little Wait

09/23/08

Great Clinic!

by wearehis at Citysearch

I had a great experience at Chapel Hill Urgent Care. It was quick and clean. Everyone was so nice. I was able to get care with out an appointment and all that I had to pay was my copay. I really appreciate them being there.

06/11/08

Deceptive billing practices

by l2a at Citysearch

Watch out for deceptive billing practices. Chapel Hill Urgent Care sent out a second bill in May for an appointment that was fully paid for in January. When I called my insurance company to alert them to the double-billing, they said they had received numerous complaints about billing problems from Chapel Hill Urgent Care patients. Keep all your payment receipts and watch out for phantom charges on your bill!