09/29/09

My dog loves it - high turnover though

by Maman

They care for my dog (who has been going there for more than a year), know her by name and are familiar with her special needs...I am concerned with the turn-over rate though..

• Pros: My dog loves it
• Cons: High turnover

09/29/09

My dogs love it here

by toesparkle

I've been bringing my dogs here for daycamp for more than three years and this is the only place I trust to board my dogs. Yes, they've had some turnover issues, but Neil and Chip seem to be working through it. I have never had a problem with the staff; each and every person I've encountered has been helpful and friendly. As for the person who mentioned, "uneducated, unprofessional white trash old women," why does someone have to be young and attractive to take care of your dog? What kind of education do you need to make sure the dogs don't get into fights, or to love the dogs? As long as they have someone knowledgeable on staff and easy access to a vet, all the employees don't need to be vet techs.

They keep the front pretty clean, but dogs have accidents in the lobby because they get so excited. The staff immediately cleans up the mess, but they don't always have time for a deep cleaning right then; that may be why people have complained about the dog smell. Some days are worse than others, but they get it taken care of as soon as possible.

As for how they treat the dogs, I have never had a concern that my girls are being treated well. They get really excited when they see their favorite staffers. People should know that every business has it's problems, but as long as they treat me and my dogs well, I'll keep bringing my dogs here.

• Pros: Friendly, helpful employees
• Cons: Expensive (but still worth it)

01/29/09

WHY ARE ALL YOUR BAD COMMENTS FROM "FIRED EMPLOYEES"

by QUESTIONS1985

ok i can understand if one or two employees wrote a bad comment but there are to many of them that were wrote that were "employees". My dog hates this place so I was sceptic of taking her to another day care I have a friend that referred me to another camp close by and the staff is awesome. But here they dont care they have attitudes and are hateful. I love taking my dog to the other camp and I will NEVER take my dog back to the Page rd camp. Prices to high for my dog not to get the play time they deserve. How can they do that. THEY HATE DOGS.... BEWARE

• Pros: nothing
• Cons: everything they dont care about your dog

11/18/08

My dogs love Camp!

by karmapeep

I've been taking my two dogs to Camp Bow Wow on Page Road for the past month and they absolutely love it. I was a little concerned bringing them because they had not been socialized much with other dogs the past couple years. So, I was a very nervous mama on their interview day! but much to my surprise they did great and they both got passing certificates :)

Now, whenever I mention the word camp they get so excited. They have made new friends and I even though I have never boarded my dogs, I would feel very comfortable leaving them here. I have spent some time talking with the staff and the counselors seem very knowledgeable, some were vet techs in previous jobs, and all are trained in CPR and First Aid for dogs. It is obvious that the employees are huge dog lovers and treat the dogs very well. My dogs come home sooo exhausted :)

Treat your dog to a day at camp! The interview day is free!

• Pros: Doggy Day Care, Overnight boarding, grooming services, competitive prices, no hidden fees

06/27/08

Disgusting. Understaffed, overbooked.

by jm1974

First off, rest assured I am not a "fired employee" which seems to be the scape goat here. I am a former client, used this facility for over a year.

When I first started taking my dog to Camp Bow Wow, it was great. Very friendly & experienced staff, I could leave her all day, go to work & not have to worry about her health or safety. About a year after I started taking her, services started to decline greatly. I noticed a ridiculously huge turn over rate. Every single day there were new employees, and when I asked about the people who used to take care of my dog, people she had grown to love & trust, well, I was told that all the long term employees left. There was nothing left but uneducated, unprofessional white trash old women and inexperienced, spoiled teenagers. And I am supposed to trust these people with my dog, who is like a child to me? People with children would not be okay with taking their kid to school to a new teacher everyday, just as I was very uncomfortable with leaving my dog to new strangers everyday. My dog did not look forward to going to Camp nearly as much anymore; because she did not know nor trust anyone on staff. She became nervous and did not eat well on the days she went to camp, which my vet attributed to the stress. Also, there would be maybe 2 or 3 employee cars in the parking lot on any given morning and yet I look on the cameras and see TONS of dogs, running everywhere, crowded, with one employee supervising at least 25, inside & outside. I decided to ask the current receptionist one day what the deal was, why had things declined so much? I was told that the owner, Neil, had become money hungry and was offering very low pay, no benefits to the long term employees... no health insurance, no paid sick days, nothing. Also I was told that employees did not feel safe because the acceptance process, which at one time was strict & selective, had all but been completely eliminated and there were dogs there who did not belong there.

• Pros: it's going under
• Cons: high turn over rate, overbooked, understaffed.

06/04/08

Hardworking staff that work hard to ensure cleanliness and safety for your dog

by hardworker1

This is for all the people that are writing false accusations on here about this camp because i work at this camp and i know that a lot of things on here are far from the truth. For beginners we do not take any pit bulls so i dont know what you were looking at when you wrote that and we do not put a lot of dogs in one cabin because each dog has his own cabin and the only way more than one dog is in a cabin is if it is a multiple dog family. There is always an employee in the play areas with the dogs and just because you cant see them at the precise time you are looking dont mean that there is no one in there with them and we do not over crowd the play areas because we go by a state ratio. As for the statement made about bully breeds i am not sure what you meant by that but we do not have any bully breeds there. The dogs that come there play and they have a great time romping and rolling with each other and if some of the romping and rolling appears to look like one dog is bullying another one thats not what is happening because we wont allow that so i assure you that they are just having a great time playing. The staff works very hard here to keep everything neat, clean and sanitary because these are important things to us. We love and enjoy the dogs that come here and we look forward to seeing them everyday and i also assure you that they are our main concern. Cleanliness and safety are two very important factors to us. The clients that leave their dogs with us can walk out the door knowing that their babies are well cared for by people that care and love dogs. People please do not continue writing things on this site unless you know exactly what you are talking about because it will get you nowhere. To all of the people that bring their dogs to us please continue bringing them and i assure you they are in great hands.

• Pros: Friendly smiling faces to greet the client and dog, staff that is more than willing to assist clients if they need assistance getting dogs inside or out to the car, plenty of parking space
• Cons: none

06/03/08

Doggy Day Care

by TruthfullinFAYNC

use your own judgement.check them out more then just once........ ............. ............ ........... ........... ............. ............. ........ ..........

• Pros: Thumbs down
• Cons: Thumbs down

05/27/08

Just saw this

by kimsbnb

I have had to deal with someone here who went on the word of another person who complained. I am sorry that they posted something so negative. I have contacted that person and found they had flat out lied.

I personally researched this place and found it to be top notch.

Kim

04/18/08

bad kennel

by csr2003

i took my pet there and i was not empressed at all the place smelt like urine and there was nothing in order it seemed like, it did not seem that tidy and clean either. it seemed like every time i turned around i saw young teenagers talking in the lobby and not doing there jobs with the pets that they were looking after. i will not go back............

• Pros: nothing
• Cons: everthing

03/21/08

Workers seem very young and inexperienced. Very small outdoor play yards. BE warned this place is packed- prepare to wait in line sometimes(For a while)

by Jamiewho

I used Camp bow wow at the Durham location right outside raleigh. It was very close to my workplace which was awesome! Basically, I was ok with the service. It could have been better. The areas really smelled like dog which ofcourse makes sense cause its a daycare for dogs! But, the other place I used really close by called You lucky dog smelled super clean every time I came in. And I love clean! I liked how camp bow wow had alot of dogs and the webcams. But the rooms are so small! Even the outdoor play areas seemed tiny compared to other places i've used. (We moved quite a few times for work and have seen many many daycares.) Even in washington DC all the daycares had much bigger rooms with alot more staff!

Most of the times I came to drop off my dog or pickup where good. I only had one very bad experience with an extremly rude employee. Who didn't seem to care about anything except having me pay for passes. So 1 out of 8-10 visits wasn't bad. One of my biggest concerns where that I never actually saw anyone cleaning or really "playing" with the animals. But my dog seemed to enjoy it and has only gotten minor cuts at this place. I am however concerned at the amount of bully breeds at the daycare. Since my dog had been attacked by pitbulls twice in the past. BUT NOT AT THIS FACILITY!!!!!!!!!! It just had me worried enough that I stopped taking my dog there. The price was typical for doggy care.

• Pros: Lots of dogs, fair price, enough parking, package deals
• Cons: Lots of bully breeds, long check-in/out sometimes, Very young staff attending to the dogs instead of cleaning like the other facilities. I'm used to seeing adults watching dogs. Smelly areas