Mina's Studio

10/24/07

If you wanna be happy with your look, go elsewhere

by cbkarg at Citysearch

I am absolutely appauled that there are no responses to the bad comments. A respectable business would try and get back the clients they lost by readjusting their staff and offering a deal or a free service. Obviously Minas has no clue and if they make it 2 more years in the business I will be shocked. Get off your high horse and hire people who truly care about their job and the customer, who pays your check!!!!!! I recently got married in October 2007 and had a terrible experience at Mina's. I was unhappy with my wedding updo and the stylist could have cared less. I feel as if he wanted to do what he wanted to do and it didnt matter what I wanted. I was almost in tears until the other stylist, the only nice one that I came into contact with, I had 6 girls with me and went around to all the stylists, knew that I was upset and at the last minute changed my hair. I really appreciated her but if I had told, ENRIQUE, I am sure that he wouldnt have cared. I will not recommend this place to anyone. I paid good money and did not get my moneys worth. PLEASE save yourself the time and money and go somewhere else!

• Pros: good water
• Cons: expensive, unhappy, most important day of my life stressed

11/12/09

Always great place to go for good service

by Returning Customer at Citysearch

I thought I would try this salon since they won Best Salon in Triangle. I was very pleased with the experience. From the time you enter the salon you have a very friendly and helpful receptionist to when you have a pleasant time with the hair stylist. Alejandra cut my hair and put highlights in it. She did a very good job of improving my appearance and I did go back. Next time I received a permanent and it was not fuzzy at all like some of my other perms have been. She has a very pleasant personality and is so helpful at getting the look that you want. I also had my nails done there and they looked so nice and felt so good. I will continue to go back because I so enjoyed that salon. It is just so relaxing to be in the salon and have people pamper me. The plan to be open seven days a week is a good one too so they can accommodate everyone. Parking is so convenient also and the salon is in a good area. Try the salon yourself and you will be pleased.

• Pros: Always professional
• Cons: None that I could see

10/26/09

Very satisfied client - great hair stylists and manicure

by DES70 at Citysearch

I usually don't write reviews but after some of the recent reviews I had to give my opinion that I've been very happy with Mina's Studio and so are all my friends and family that I have referred to them over the years. I've always been treated great by the employees at the front and the service employees. I've had great experience with my hair stylists that is always suggesting new ideas and making sure I am happy. I love the facials, manicures and pedicures I get along with massage I treat myself to every so often. I come in for everything and have never had a bad experience. They've been voted best salon in the Triangle for a reason!!

Parking is great considering it is Chapel Hill and location is easy if you are in Chapel Hill or even from other cities like Raleigh because it is close to 40 (that's me).

I think sometimes it is easier to write reviews when you are unhappy but satisfied customers alot of times don't think to take the time to write so I wanted to set the record straight.

• Pros: great hair cuts, hair color, manicure, facial and massage
• Cons: that there are not multiple locations!

Response from this business

1181-1– October 27, 2009 at 18:37:19 PDT

Thanks for taking the time to let us know your good experiences with our salon. We really do take pride in our employees in providing each customer a great experience and having them come out of the salon feeling better than when they came in.

08/14/09

Client for Over Ten Years!

by mellobug46 at Citysearch

I have been a client at Mina's for over ten years, and am truly shocked at the bad reviews. I have never had reception be rude to me, NEVER had them make a mistake, and have NEVER had a bad haircut. A few times they have been average, but over such a long period of time, this seems inevitable to me. I have seen four or five of the stylists there. Luann is the color guru. I always get compliments on my hair color. She has also given me some of the best haircuts I have ever had in my life.

Tsafi is an amazing stylist. I started having my legs waxed this summer, and I love it. Kati is great. I went somewhere else one month to save a few bucks and they left little patches of hair. Kati leaves not a single one!

This morning at Mina's (just when I thought it couldn't get any better) a young man came and asked if he could bring me a cappucino or latte! NICE!

Overall, I have had consistently great service at Mina's over a very long period of time. I have felt it has been worth the money I have spent there.

• Pros: Consistently Great Hair
• Cons: Haven't Experienced Any

Response from this business

1181-1– October 27, 2009 at 18:45:32 PDT

Thanks mellobug for your good comments about Louann, Tsafi and Kati! We really appreciate you as a client and trusting us for the last 10 years to provide your services as we know there are many choices to choose from. We just started the complimentary coffee service a short time ago offering free cappuccino, latte or expresso (tea or water for those that don't like coffee) so thanks for your positive feedback on that.

08/11/09

awful service for pedicure

by bug5 at Citysearch

The woman doing my pedicure (Mariana I think was her name) started late and finished early, kept on glancing at her mobile phone and texting, and left me for AGES (with feet in tub, then wrapped in the hot towels) after running off with mobile phone in hand beginning texting. She also did all the cleaning of the tub while I was sitting there, in the middle of my pedicure. Every stage of the pedicure was awfully rushed, with the result that the final job looks pretty bad - lots of places where the polish has gone awry (and been left on my skin). It's extraordinary to pay 56 dollars before tip for such terrible service.

• Pros: nice-smelling products
• Cons: terrible service

Response from this business

1181-1– October 27, 2009 at 18:48:13 PDT

We're sorry that you were not satisfied with the pedicure, especially with Mariana as that is not typical for her services or what we have heard from others but we'll look into it. Please come back to talk to one of the owners or the manager about it and see if we can do something to help. Again we apologize that you didn't get the treatment you deserved.

08/07/09

Not worth it for a pedicure or manicure

by chaya143 at Citysearch

I went for a manicure and pedicure and paid $88 not including tip. The service was the worse than I would get at other places for a quarter of the price. The only perk was that they brough me some water while I was getting my pedicure. The woman who did my nails was talking on the phone and kept getting up to talk to other people. She left me after my manicure and said she would be back to dry my nails and never brought me a dryer. Then she just told me to leave without drying them. They didn't even ask me to pay before my polish was on as most place do, so I had to fumble through my purse with wet nails. Furthermore, the massage chair I was in for my pedicure was broken and the manicure only lasted 2 days before it started chipping.

• Pros: none
• Cons: cost

Response from this business

1181-1– October 27, 2009 at 18:51:16 PDT

We're sorry that you didn't have a good experience with your manicure and pedicure and we hope you would consider coming back to Mina's Studio so we can have another chance to make it up to you and show you that your experience is not typical for Mina's Studio.

07/09/09

EXCELLENT Pedicure - Jenny

by barbaraRDU at Citysearch

What a great pedicure I had at Minas. I walked out feeling I had been given new feet. Excellent job Jenney - You made me feel like a queen.

- Barbara

• Pros: Great value, paramount customer service

Response from this business

1181-1– October 27, 2009 at 18:54:23 PDT

Thanks for letting us know of your good experience with Jenny and your pedicure. We've got a lot of great feedback from Jenny's clients as she prides herself on making every customer feel special and have a good experience while they are at Mina's Studio. We look forward to seeing you again and make you feel like the queen you are once again!

05/27/09

Inceredible aesthetician

by FairyOne at Citysearch

Angela is a very talented aesthectican. Grrrreat experience time after time. Sometimes the front desk is ver pleasant, and sometimes they are plain rude.

• Pros: Very detail oriented and satisfactory eyebrow/eyelash tint
• Cons: Sometimes rude receptionist/front desk atendee

Response from this business

1181-1– October 27, 2009 at 18:57:03 PDT

Angela is truly an asset to Mina's Studio with her great services she provides and how she treats customers. Thanks for the feedback on the front desk and would welcome any detailed feedback you can provide so we can rectify any negative experiences you might have had with them.

04/28/09

Jenny - The BEST Waxing & Facials at Mina's

by mford6 at Citysearch

Jenny makes me feel VERY comfortable during my visits. She is meticulous and very clean with her work and instruments. She has a calming effect on people and is extremely professional and thorough with her work. She has made my waxing experiences very pleasant and painless. She has a charming personality takes her time to make sure everything is done to perfection. Best waxing ever and highly recommended.

• Pros: Clean, Professional, Meticulous, Charming, Diligent

Response from this business

1181-1– October 27, 2009 at 19:04:47 PDT

Thanks for taking the time to let us know that Jenny provides the best waxing and facials - we think so too! She really is an expert at what she does and we're glad you had a good experience while you were at Mina's Studio. We invite you to try some of our other services like hair, body and make-up as we'll think you'll be just as impressed with those services and we can provide you the full Mina's Studio experience. Thanks again for your patronage.

04/10/09

Giving up on Mina's, too.

by mixedberry at Citysearch

If you are planning on trying to let your hair grow, like me, then don't go to Mina's. This is the second time that I went in for just a "trim" and explained to the stylist that I was trying to grow my hair long and she cut it...short...again. A friend of mine went to Mina's about 2 years ago for a trim as well and they cut off 4-5 inches of her hair. I was willing to give them the benefit of the doubt but will do so no longer. I heard Sling Blades in Durham and D.B. Sutton in Chapel Hill are pretty good. I'm highly disappointed in Mina's.

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?

Response from this business

1181-1– October 27, 2009 at 19:07:48 PDT

Sorry you had a bad experience, please come to the studio so we can try and rectify the situation and win back your faith in us. This is not typical to the service professionals at Mina's Studio and we want to show you that.

03/05/09

Finally giving up on Mina's

by brantrocks at Citysearch

I've been going to Mina's for haircuts, highlights, etc. for a couple of years now. The hospitality and service has diminished with every visit. The receptionists have taken wrong types of appointments I've requested (asking for a cut and being written in for a style), taken the wrong time, and called me to leave a message changing the day of my appt. w/o speaking to me first. Last week I officially got the worst haircut I've had in years, after waiting in the lobby for 25 minutes past my appointment time. The stylist seemed rushed and uninterested in what I wanted. I wasn't even given a robe when my hair was washed. Water dripping all over me! The prices are way too high for the low level of service and now inadequate haircut.

• Cons: service, staff, value

Response from this business

1181-1– October 27, 2009 at 19:11:06 PDT

We apologize for the issues you had and hope that you will contact the owners of Mina's Studio so we can try to win back your business and show you what we really are about. We do appreciate you taking the time to let us know of these issues and if you can contact us and provide more details we can get down to the bottom of it and if you give us the opportunity, provide the great service you deserve.