Wasp Automotive

12/06/06

Fast, friendly service that's done right the first time

by judygehrig at Citysearch

We've been coming to WASP with our cars for over 13 years and have always been more than satisfied. Their prices are more than fair, they are great with offering options and explaining them clearly, and they are all so nice!! Even the waiting room is pleasant -- it has a soothing fountain, views of their outside butterfly garden (complete with porch swing), gourmet coffee and tee (free) and NO TV, but with free internet connections instead. Furthermore, oil changes are even faster than those so-called quickie places (and at about half the price). WASP is super!

• Pros: Skilled repairs at excellent prices, ambience (!), service, pleasant waiting room
• Cons: none

01/10/09

No ordinary garage!

by iowaknit at Citysearch

Driving an old car with over 300,000, you get your fair share of moments in which a mechanic is needed. Bring new to Durham, I had heard great things about WASP from my neighborhood listserv, and let me just say, they are all true!

I am so happy I found them - the mechanics are the friendliest mechanics I've ever met, and they even took the time to get to know us and then, upon picking the car up a few days later, remembered to ask how school was going... absolutely amazing! The waiting room is clean and has WIFI (a big plus!), and my mechanic mentioned that in the spring they plant a garden each year and that it is wonderful place to sit and watch hummingbirds- yes, they are no ordinary garage, to be sure! To top it all off, they do great work on your car at a good price!

10/13/08

Best auto mechanics in the known universe (no they didn't pay me to say that)

by Babamille at Citysearch

These guys are the best! I have been using them for over 15 years and would not consider going anywhere else. I won't even buy a brand of car that they don't work on.

They explain in everyday words what the problem is, what the options are for fixing the problem, the safety risks of the various options, the cost etc. In figuring out what to do for any unexpected problems that come up with my vehicles, I feel like I am a partner with them in the decision making process.

I have never felt any pressure from them to perform any recommended repairs. The only time there was even subtle pressure was the one time they tried to talk me OUT of something. I wanted to replace an engine in a vehicle with over 200,000 miles whose life expectancy for other systems (like the clutch and transmission) was unknown.

You can depend on them to be honest, to do good work and to charge a fair price. It doesn't get any better than that!

• Pros: Honest, do excellent work, communicate effectively
• Cons: I really don't have any cons.

09/18/08

Honest, quality work

by arsbadmojo at Citysearch

I never let on that I know anything about cars when I take them for service. Playing dumb gives me a better chance to sniff out honesty in a mechanic. I'm not a mechanic, but I've worked on and understand cars enough that I usually have a pretty good idea of what the problem is before they've taken a look.

I found Wasp based on several positive reviews here and elsewhere. I can verify that the reviews are indeed true - these guys are as honest as they come. I gave ample opportunity to be upsold, and it just never happened. They'll fix what's wrong and nothing more unless they honestly believe it's a safety issue - and I appreciate that.

Plus the waiting area! Couches, lots of different magazines, soothing fountain, wireless internet, classical music, good art on the walls, a couple iMacs, good coffee - what IS this place?

My mechanic was female this time around - said she was new, forget the name, maybe Emilly? Very sharp, very well spoken, very polite. Wouldn't hesitate to have her work on my car again.

I read another review here that they aren't the fastest - and that may be true, but think about it - would you want work on your car rushed? I wouldn't. And there's a reason they're so busy - they're a small shop that's honest and good!

• Pros: Honesty, quality work, fair prices, fabulous waiting area
• Cons: They're small, always busy - could use another 5 bays, so repairs can take awhile

01/29/07

Efficient Serivce & Fair Price

by cleversweet at Citysearch

I went there to check the condition of my car. They provided friendly and quick service, even if we did not make any appointment. I like the way they do business, supporting customers with candid options. Unlike the other mechanics who boasts in an area you are unfamiliar with, WASP's priice was much less than expected. I will definitely go back for any service in the future.

• Pros: Care about your concern
• Cons: None

07/24/06

Reliable and trustworthy

by shoe_pup at Citysearch

I'm very happy with my experience at WASP. They will do some diagnostic beforehand and offer me different options. More than once I've aggreed to one price and then have them come back with another--even lower. I refer friends and family.

• Pros: pick up/drop off; nice waiting room; friendly and trustworthy

04/24/06

13 years & 3 cars

by riverrat63 at Citysearch

WASP is a mechanic-owned garage that assigns a specific mechanic to your type of vehicle (Honda, Mazda, Subaru & Toyota) so you know who is working on your vehicle all the time. They are honest, and have solved several quirky problems for us in the past 13 years with Mazda and Honda vehicles. I'd never go anywhere else. Their prices are extremely fair. Old fashioned service and high speed connection. That's awesome!

12/15/05

Go here if you don't work

by nzach at Citysearch

The people are great, the service is ok. But they will take 8 hours just to fix a thermostat. The convenience of them driving you hoem is nice. But if you work full time or have kids, dont expect to have your car done fast. The speediness of their service is horrible. When you make an appointment, add on about 5 hours to it before they even look at your car to begin with.

I never in my life have dealt with such slow turnaround time on auto repairs. Great service, cruddy timeliness.

11/19/02

The best garage around!

by nashkato at Citysearch

WASP is an incredible garage. It's a little hard to find and it's not fancy, but these guys are the best. They are friendly, honest, and do the job right. They don't oversell and they will discuss options with you about what can wait and what shouldn't if you're trying to keep the cost down. I highly recommend them and wish that we could take all of our cars there. They specialize in Japanese imports but might (not sure) do some American cars on occasion. No Euro cars, unfortunately.

• Pros: Honest, Friendly, Dependable

10/10/02

Honest and Skilled

by Durhamite at Citysearch

We've had consistently good experiences at Wasp. They're very good about letting you know your options - what the cost will be, what needs to be done, what you can put off if you're strapped for cash...

Their work is consistently good; everything they've fixed has stayed fixed.

• Cons: hard toind